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1.4 Based on 137 reviews
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    • Customer service 19
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I paid nearly $200 to upgrade to the LG Stylo. A few months later, the phone screen flickers and sometimes stops responding. Many people are having the same issues. I went back to the phone store and asked to have it repaired or replaced, they said it has to be replaced by LG. I contacted LG over 2 weeks ago and no one has replied. I have upgraded all the firmware, removed all apps, reset the phone, and still have the same issues. The screen... Read more

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Brand new LG fridge installed and motor is so loud, no one can sleep, even though the bedrooms are nowhere near the kitchen. Called LG and got rude, confusing and inadequate response even though the fridge was installed just the day before. 3 weeks later and still no help from LG. I spoke with 2 "supervisors" at LG, one who hung up on me and the other who gave me incorrect information about referral to a local repair company. I just discovered... Read more

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LG Urbane 2 display went black after 2 weeks. No where near water except sweat while running. Sent in for repair and they claimed water damage by sweat or cold and refused to repair. The call to the service rendered nothing but foreign checklist monkeys who could only say, "there is nothing I can do", "the Technician said...". It appears to be the only company where a Technician overrides apparent managers in the decision process. I have... Read more

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I had a LG G4 Cellphone, not nearly as advanced and big as a fridge but believe me it was just as much of a hassle trying to get it repaired. It took over a month for them to repair it when they said it would only take a week. I called once a week every week till it was repaired and they always had a different excuse. Then they said I'll receive and email when repair was complete. Um... No email. I had to call and they said yea it was repaired... Read more

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Their products break down and they refuse to fix them even under warranty. I've been trying for 4 months to get an AC that was less than 1 year old and only used for 2 months fixed. This company is a joke. I gave them everything they asked for - here's the new catch: your receipt from Walmart doesn't have the model number on it so we can't replace it. This B.S. after 4 months of customer service (NOT!) and 5 case numbers. The repair place they... Read more

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Less than 30 days after I purchased my LG Tribute 5 I was having trouble. 1) calls weren't clear I couldn't call or take call when I worked 2) when texting it the pointer would not go where I wanted it to, I had to send my texted in two texts since the curser would not return. and many more issues... I was told I had to call LG customer ser. I explained to customer ser the problem and they said I had to send it in for repair...I couldn't... Read more

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i have a 55 inch smart tv that we bought in April 2016 we have had the mother board replaced in june 2016. with only to have to contact them again in aug for the tv that just not shuts off when ever it wants to. contacted them on aug 5 and they said that someone would come out and fix it well no one showed called LG back on aug 23 for them to send someone else to come out and fix it.... wellll AGAIN no one showed or called. when i called LG back... Read more

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I have an LG fridge and call them for service, they decided to sell me the extended warranty then send someone down to look at my fridge and realized that the parts is discontinue. Now telling me they will refund my money -100 for the diagnosed fee which the agreement over the phone was " we will cover all that needs to be fixed on your fridge" now i have to be charge with 100 because they can't fix my fridge? i had to be on hold 3hrs and end... Read more

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I have never received such poor service from a company. First: the appliances are relatively new-only three years. Washer: simple issue of replacing the gasket: not only could I get an appointment, but LG outsourced it to a Toronto company (Appliance Services), and they claim they were never told about an appointment made by LG Customer Service. It took several weeks to have someone come to change the gasket. Dryer: the main control board has... Read more

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I sent my smart phone to be repaired. Took 13 days to get an answer as to why it hasn't been fixed. They are waiting for a special part. Giant repair facility in Texas and I get need the one part they do not have. I don't believe them . Didn't bother to tell me this the 13 times I called. You cannot get a supervisor to talk to. They are always busy. The representative actually asked if he could call me back on my cell phone (that they... Read more

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