On 11/23/13 our 14 month old LG refrigerator died. I called Customer Service who provided an approved appliance repair center.
They could not come out until 11/25, upon which they determined the compressor died. On 11/25 I called LG to report the findings and was told in 3-5 business days they would decide whether to pay for repairs. On 12/5 I called and was told that the appliance repair center now had to call to get repairs covered. We finally received approval on 12/9.
I had to get a loaner refrigerator because of the delay.
LG said that even though it took them 19 days (instead of 3 to 5) to resolve the problem, they will not pay for the loaner. I will never purchase another LG refrigerator.
Product or Service Mentioned: Lg Electronics Repair.
Monetary Loss: $132.