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Warranty Serious scam | Lg Electronics review from Mahopac, New York

1.6
Details
Bought a $2000+ refrigerator after 8 years it just died. Spent days trying to get someone to repair it but there's no local techs and no one would touch it for less than $500. When I finally got someone to work on it they took 2 months to change the compressor and still didn't fix it. Then abandoned the whole thing. I called lg and they wouldn't honor the parts warranty. They insisted I pay another technician to contact them or they wouldn't honor the warranty which is running out fast. I don't have another $500+ to fix this poorly made peace of junk. The 35 year old unit it replaced is still running on my back porch, there's no excuse for such crap.
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Review
#1639566 Review #1639566 is a subjective opinion of poster.
After a the first year of purchase or less, my machine started to rust right around the bleach dispenser. At first I though I was putting the bleach in the wrong place and after calling LG and explain to them my issue. They simple said they couldn’t do anything since...
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Review
#1638337 Review #1638337 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Cons
  • Customer satisfaction not their priority
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund
1.4
Details
Bought my LG Model 60 F7700-UJ 5 years ago and was just told one week ago that as of 06-04-2019 LG would no longer be supporting the HULU and other applications. I had been watching Hulu for several weeks. No reason given and just that model. Then signed up with Amazon...
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Review
#1628188 Review #1628188 is a subjective opinion of poster.
Product
Lg Electronics 60Uh7700 Tv
Cons
  • Entire interaction with lg customer service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
1.0
Details
Do not buy any tv LG has it will not last 2 years. Spend the extra money and get something that will last. After less then 2 years TV broke had it fixed and 9 months later it's broken again
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Review
#1621939 Review #1621939 is a subjective opinion of poster.
Product
Lg Electronics Tv
Cons
  • Lg tvs are garbage i have a 55 inch paper weight
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution
1.0
Details
I bought my house with a LG washing Machine 4 years ago. The machine is new. It’s nothing but problems. Contacted there customer support. They promised to send a technician out to fix it. After not hearing from them I called back only to be told that they changed their...
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1 comment
sadanddisappointed
#1739331

Yes I had nothing but issues and a similar experience! I Have tried reaching out to LG on multiple occasions.

Between our LG electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most expensive option Best Buy offered. Luckily warranty covered it but it was a giant pain.

I had never had a dryer do that let alone one that was practically new. Washer broke out of warranty more times than I can count, LG refused to help. After spending more in repairs than the dryer was worth, I gave up and bought the cheapest Amana I could find and it’s been an amazing washer for years. Now after my ice machine breaking, and now the refrigerator no longer cooling I paid $95 just for the repair guy to tell me the compressor is broken and it will cost $1,100 to fix??????

I tried to ask for an out of warranty exception from LG given my loyalty but they refused! You think after spending over $10,000 in electronics and appliances they would appreciate me as a customer more. They offered to send a tech out to repair at 100% my cost or give me a 20% discount on another fridge!!!!

Never again LG!!! I’m embarrassed by how much money I have spent with you and how many customers I’ve sent to you!

Review
#1617232 Review #1617232 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Pros
  • Washer
Reason of review
Poor customer service
Loss
$200
Preferred solution
Fix the washing machine

65 inTv | Lg Electronics review from Wichita, Kansas

I have a 65 inch TV model number 65 uh 5 500 found out they've had a lot of problems with them the power board is bad and is less than 2 years old and I believe that they should repair or covered under warranty and nobody will comply back to me or tell me where I can get a motherboard cheaper.
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Review
#1615300 Review #1615300 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution

Faulty Range | Lg Electronics review from Griffith, Indiana

Help Library 1:05 PM What product are you inquiring about? 1:05 PM Range 1:05 PM Which type of Range do you have? 1:05 PM Electric Range 1:05 PM What issue are you experiencing with your Range? 1:05 PM I have had multiple issues with my range, 11 parts have been replaced. I bought the range last November (2018). Now my stainless steel range is rusting and the large element does not work properly. I am cannot get a representative to help me. I get placed on hold for 45 plus minutes, I went on line for a live chat and they told me the supervisor was at lunch for an hour. I called back the 800 number and guess what, I am on hold again. I don't know what to do.
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Review
#1614694 Review #1614694 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
1.0
Details
OMG!!!! I CAN'T BELIEVE THIS COMPANY. THIS IS THE UPMOST WORST CUSTOMER SERVICE. I CALLED TO HAVE MY REFRIGERATOR REPAIRED, THEY HAVE NO SERVICE IN MY CITY SO THEY SAID I HAVE TO GO THROUGH THEIR AUTHORIZED REPAIR SERVICE. THEY GAVE ME THE WRONG NUMBER, I CALLED BACK...
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1 comment
sadanddisappointed
#1739333

Yes!! I Have tried reaching out to LG on multiple occasions.

Between our LG electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most expensive option Best Buy offered. Luckily warranty covered it but it was a giant pain.

I had never had a dryer do that let alone one that was practically new. Washer broke out of warranty more times than I can count, LG refused to help. After spending more in repairs than the dryer was worth, I gave up and bought the cheapest Amana I could find and it’s been an amazing washer for years. Now after my ice machine breaking, and now the refrigerator no longer cooling I paid $95 just for the repair guy to tell me the compressor is broken and it will cost $1,100 to fix??????

I tried to ask for an out of warranty exception from LG given my loyalty but they refused! You think after spending over $10,000 in electronics and appliances they would appreciate me as a customer more. They offered to send a tech out to repair at 100% my cost or give me a 20% discount on another fridge!!!!

Never again LG!!! I’m embarrassed by how much money I have spent with you and how many customers I’ve sent to you!

Review
#1609436 Review #1609436 is a subjective opinion of poster.
Was told fridge was under warranty and repair from Sears arrived after 3 wks and told me it wasn't. Shame on Sears and LG. YOU SHOULD BE ASHAMED OF YOURSELVES LYING TO THE CUSTOMER. MORE PEOPLE SHOULD FOLLOW THROUGH SO YOU DON'T DO THIS TO OTHERS. HOW CAN YOU SLEEP AT...
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2 comments
Yukiko
#1721408

My LG refrigerator has stopped cooling. A registered LG technician says it needs 3 parts, all of which are under warranty...except that one of them has been discontinued and the appliance cannot be repaired!

I have spent hours on the phone with supervisors & have a CNN case #, but all they will tell me is that my case is under advisement and I will back in 7 days.

How can LG discontinue parts for machines that still have 4 years left on their warranty? How can they make it so that there is no way to escalate a case like this in the hottest part of the year?

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Review
#1598532 Review #1598532 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1000
Preferred solution
fix my compressor @ no charge
Tags
  • Lg Fridge Scam

Horrible, Horrible, Horrible. Will be contacting attny general, BBB etc and everyone else should do the same. LG and Sears refuses to make good on fridge compressor. Sears 2x told it's undr warranty | Lg Electronics review from Troy, New York

1.0
Details
Compressor went on Sears fridge. Had a local repair man come out and confirmed the compressor. I call Sears 2x and was told it was under warranty. Waited 3 wks., today sears comes out and said it's not under warranty. Sears repair said maybe LG would help since they are have many, many problems with the compressors. LG said to call Sears. Job would cost almost $1,000. Really? I'll call BBB, Attny general and write some reviews. I want LG to repair the compressor and I will not pay for the compressor since I was told it's under warranty. HELP!!!!
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Review
#1598518 Review #1598518 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$721
Tags
  • Passing The Buck
  • Never Buy Lg Again
  • Lies From Sears And Lg
  • Will Not Be A Victim