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Lg Electronics review in Wichita, Kansas: Terrible Customer Service

We were told we had until a certain hour to cancel a service call or be charged a $125 fee they insist on getting up front. After one hour of trying and getting nothing but a busy signal, we get thru. It says we r closed good bye. Next day we called to cancel and told the story. Nope won't refund. I call customer service and tell the story and first gal says sorry can't help you cancelled same day. Not listening people. Get a supervisor who pretty much says the same thing. No we tried YOU had poor availability during the hour we tried. Sorry we won't refund.
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Review
#1692347 Review #1692347 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
1.5
Details
Lg Electronics review - Piece of S----. Hot Junk Microware
Lg Electronics review - Piece of S----. Hot Junk Microware
Lg Electronics review - Piece of S----. Hot Junk Microware
Lg Electronics review - Piece of S----. Hot Junk Microware
I bought a LG Microwave Oven (LMVM2033) in May 2018. Turns out it was manufactured in August 2017. I complained to Lowes where I purchased it about it getting so hot that you can't touch the handle. They sent a tech out finally 4 months later after me begging them that...
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Review
#1419298 Review #1419298 is a subjective opinion of poster.
Product
Lg Electronics Microwave
Cons
  • No customer empathy at all
Reason of review
Poor customer service
Loss
$560
Preferred solution
Full refund
Tags
  • customer service fail
1.0
Details
I've wasted 1 week and countless hours on the phone with their "non-support" dept. I was scheduled to have a authorized LG repair company to come to my address and fix our less than 3 year old Side by Side LG refrigerator. LG dropped the ball according to the "local...
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Review
#1593711 Review #1593711 is a subjective opinion of poster.
Service
Refrigerator Repair
Cons
  • Awful customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Lg Electronics review in Troy, New York: Horrible, Horrible, Horrible. Will be contacting attny general, BBB etc and everyone else should do the same. LG and Sears refuses to make good on fridge compressor. Sears 2x told it's undr warranty

1.0
Details
Compressor went on Sears fridge. Had a local repair man come out and confirmed the compressor. I call Sears 2x and was told it was under warranty. Waited 3 wks., today sears comes out and said it's not under warranty. Sears repair said maybe LG would help since they are have many, many problems with the compressors. LG said to call Sears. Job would cost almost $1,000. Really? I'll call BBB, Attny general and write some reviews. I want LG to repair the compressor and I will not pay for the compressor since I was told it's under warranty. HELP!!!!
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Review
#1598518 Review #1598518 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$721
Tags
  • Passing The Buck
  • Never Buy Lg Again
  • Lies From Sears And Lg
  • Will Not Be A Victim

Lg Electronics review: I bought a refrigerator May, 2019. Repairs to the icemaker have been attempted 5 times. Do not buy this product

The icemaker worked for one month. LG has outsourced the repairs to Sears - A&E. A&E have been to our house 4 times, replacing the valve, hose, and icemaker, or declaring that it was not fixable. Nonetheless, LG is sending a fifth technician to repair the icemaker. I feel as though I'm in some sort of alternate universe, endless loop and unable to get my refrigerator declared "unrepairable".
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Review
#1664173 Review #1664173 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality
Loss
$2065
Preferred solution
Full refund
1.1
Details
Our refrigerator failed and was repaired. It failed again and we called for service. The tech scheduled two appointments and failed to call and show up for either of them. We finally spoke with a supervisor who made a third appointment with the same guy for another...
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1 comment
Anonymous
#1731512

Mine too after only 3 months! Turned out it was allegedly a manufacturing defect, all the freon had leaked out if it.

I lost over 200.00 worth of food because the technician couldn't come out until 5 days later. I had to give food away instead of letting it spoil. Even when the tech did come out, I still had to edit an additional 2 days to get the part in. I had purchased the extended warranty too!!!

I wrote a letter of complaint to see if I would he refunded the cost of food. I also spoke with 3 different customer service reps, twice I was told yes I would be reimbursed & 1 told me flat out NO.

7 mos. later, still no response or reimbursement!

Review
#1589946 Review #1589946 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.0
Details
I purchased an LG refrigerator from Sears in 2011 and exactly 13 months later it stopped cooling.I contacted Sears and was told that it was out of warrenty by 1 month and there was nothing to be done.That's what you get for purchasing an LG I was told.I'm 70 years old...
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Review
#1583619 Review #1583619 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
Loss
$1250
Preferred solution
Let the company propose a solution

Lg Electronics review: Never LG

I have contacted them many time about there washer the water was liking and they replace the door but the washer was not draining, they are wanting me to pay for there repairer person to come in I think this is a gimmick for consumer to pay more I also had a refrigerator that brock in 3 years and my repair guy said LG is the worse and they could not fix and I had to trash the refrigerator NEVER AGAIN LG
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Review
#1640525 Review #1640525 is a subjective opinion of poster.
Reason of review
Warranty issue
Tags
  • Poor Warranty Service
After a the first year of purchase or less, my machine started to rust right around the bleach dispenser. At first I though I was putting the bleach in the wrong place and after calling LG and explain to them my issue. They simple said they couldn’t do anything since...
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Review
#1638337 Review #1638337 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Cons
  • Customer satisfaction not their priority
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund
Was told fridge was under warranty and repair from Sears arrived after 3 wks and told me it wasn't. Shame on Sears and LG. YOU SHOULD BE ASHAMED OF YOURSELVES LYING TO THE CUSTOMER. MORE PEOPLE SHOULD FOLLOW THROUGH SO YOU DON'T DO THIS TO OTHERS. HOW CAN YOU SLEEP AT...
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2 comments
Yukiko
#1721408

My LG refrigerator has stopped cooling. A registered LG technician says it needs 3 parts, all of which are under warranty...except that one of them has been discontinued and the appliance cannot be repaired!

I have spent hours on the phone with supervisors & have a CNN case #, but all they will tell me is that my case is under advisement and I will back in 7 days.

How can LG discontinue parts for machines that still have 4 years left on their warranty? How can they make it so that there is no way to escalate a case like this in the hottest part of the year?

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Review
#1598532 Review #1598532 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1000
Preferred solution
fix my compressor @ no charge
Tags
  • Lg Fridge Scam