LG Electronics
Reviews and Complaints
Lg Electronics - Customer Care Review
Horrible customer service
- Style of product
- Made appointment and did not tell service department
- Lg does not stand behind their products
- Product quality
Preferred solution: Let the company propose a solution
Rusting around bleach dispenser of my LG top load washer
My 4 year old LG washer started to rust around the bleach dispenser less than 2 years after buying this machine. The rusting has continued and now a larger area around the dispense is involved.
As the base metal has rusted under the porcelain finish it began to flake off. Today I scraped backed the damaged area, cleaned the heavy rust off the area with a Drummel tool, and primed the area with Rustoleum Rust Reformer. Tomorrow I will prime with a metal primer and follow with an epoxy finish coat. I believe a manufacturing error was made where in the edge of the bleach dispenser sheet metal cut out was not coated at the factory.
This left a raw metal edge where the rusting began and it continued up under the porcelain finish. This is the same process that happens to a car's sheet metal panels. While the repaired area will never match the existing factory finish I believe my rust problem has been solved. That being said, LG design, manufacturing, quality control, and response to customer complaints needs vast improvement.
This is a problem they know about but even after thousands of customer complaints they refuse to admit their culpability and stand behind their product. At the very least they should offer a repair kit for free or for a nominal cost so their customers can do the repair themselves.
Because of their poor customer service as it relates to this specific problem, it is doubtful that many former customers will ever buy another LG product. I count myself amoung those customers.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Englewood Cliffs, New JerseyLG Appliances-Beware
- Style
- Mismatching products
Preferred solution: Correct the issue/replace product CN161004324373
LG Stylo
- Slow service
- Horrible customer service
- Lack of after-sales service
Preferred solution: Free upgrade to the Stylo 2 or Iphone
LG WORST CUSTOMER SERVICE EVER!!!
- Completing tasks as promised in timely manner
- Could care less about knowing there business and about me
- Slow service
Don't Buy LG Cellphone w/Mac's
This is a copy of a chat I had with LG support. I took out part of the names to protect the innocent and the guilty.
Mary : Hello Nick.
Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
Mary : Hi Nick!
Nick : Hi I want to know how to add or save a contact list with my mac?
Mary : How may I help you today?
Mary : Can you please describe your concern further? Nick I want to save or add contacts from my computer to my phone Mary : Do you mean you want to transfer the contacts from the PC to the phone, by connecting the phone using a USB cable?
Nick ATT was able to move my contacts from my old phone to my B470. How can I do that? Nick: USB or bluetooth Mary : If the contacts are saved on your PC as a VCF file, yes the phone can receive this through Bluetooth. Nick : What is the process?
Nick : VCF is one at a time. What about all at once? Mary : To receive files via Bluetooth you just need to turn on the phone's Bluetooth by going to Settings > Connection > Bluetooth. Mary : But since this is a Mac PC.
we do not have information on how to send files through bluetooth. Nick: I know how to turn on bluetooth, but how do I send a contact list to my Mac and why don't you consider Macs? Mary R: We do not have that much information for Apple products. Mary R: We only have limited resources here from my end Nick.
Nick : You really expect me to believe that Apple won't give you the info? Nick : Who can I talk with that would have some clout on this? Nick : Your telling me that if I own a Mac I shouldn't by your products? Mary R: That's not what I mean Nick.
Nick : It sure sounds like it Nick : You don't support Mac users Mary R: But since we only have limited resources here, we do not have information for Mac's features and settings. Nick : Your one of the largest electronics companies in the world and LG doesnt have resources?
Mary R: I can walk you through on how to receive files on the phone. But in sending using Mac, I strongly suggest that it is best that you contact Mac Support.
Customer service only knows what they seem to tell them about there product. When asked for help working with there product on a Mac, I was told they only know how it works with Windows, because LG only has window computers.
They could care less about Mac users.
- Could care less about knowing there business and about me
- Unprofessional diagnosis
Preferred solution: Let the company propose a solution
Phone updater stalls
- Technical working of the phone
- No apparent resolution to my problem
Preferred solution: revamp your software so devices will update properly
LG free extra battery and cradle feels like a rip off
Preferred solution: Let the company propose a solution
Lg Electronics Watch Repair Review from Chicago, Illinois
- Watch itself
- Cs lacks escalation options
- Entire interaction with lg customer service
- Customer service
Lack of customer support
- Friendliness of front line customer service
- Lack of customer service
- Lack of contacting me
Preferred solution: Let the company propose a solution
Lg Electronics - Repair Review from Mountain View, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ogden, UtahAwful customer service
- Service offered
- No apparent resolution to my problem
- Customer service and attitude
LG DVD home theatre sound cuts out
- Quality
- Entire interaction with lg customer service
- Customer service and attitude
Preferred solution: Let the company propose a solution
Lg Electronics - Lg G4 Promo Bundle Review from Washington Township, New Jersey
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There was a class action lawsuit against LG but for whatever reason it was dismissed. https://topclassactions.com/lawsuit-settlements/lawsuit-news/862705-lg-class-action-says-washers-rust-defect-ruins-clothing/#:~:text=The%20bleach%20dispenser%20is%20a%20plastic%20insert%20which,destroy%20clothing%20put%20into%20the%20washer%20for%20cleaning. I will never buy LG again.
I understand there is a class action lawsuit against lg for the rusting of washing machines...does anyone have any info as i would like to join lawsuit..
Exactly the same problem. Am now starting to get rust and flaking factory painting on underside of lid and appliance top.
I rarely use bleach and always run a clean tub cycle afterwards, so LG's attempt to blaim the consumer for being sloppy with the 'corrosive products the bleach dispenser is intended to handle males absolutely so sense. I fear my otherwise wonderful washing machine is a loss.
Mine has done the same thing. Also it is rusting at the hinges for the lid.
Same problem.... Rust around bleach dispenser as well as rust appearing around lid hinges
my piece of garbage LG top loader is doing same thing. Costumer service dont care.
They said "oh you missed the warranty by 3 month but you can pay to have it fixed." I'm fixing my pile myself. Thanks LG.
Same rust issue here on top load washer and we hardly ever use bleach. Need a class action suit against LG for this defect. LG makes low quality products, hate to see all these go into landfills after only a few years of operation.
My LG washer has the same rust problem.
Very pour customer service!
Same is happening to us! and we hardly ever use bleach!