LG Electronics
Reviews and Complaints
Refrigerator
Tv plasma
L G Dishwasher Bad product , service is worse
- Customer service andf follow up deporable
Preferred solution: Let the company propose a solution
Lies and more lies. Not honoring a warranty
On June 7 of this year my saga with LG started. They attempted the first repair on my not quite two year old refrigerator which has an extended warranty on top of being under manufacturers warranty.
Till today there have been 6 repair attempts plus a few more diagnostic visits and they haven't been able to make it work once. Lately the technician whose name is Kevin but won't tell me his last name has become disgruntled. Has failed to show to his appointments 7 times. This means 28 hours of waiting.
He has stated on his last two visits that there is nothing he can do and claims he will deem unrepairable but when I call LG they say he has not named it so. I have asked for alternate solutions with other technicians or perhaps outsourcing to authorized service providers but they just keep rescheduling Kevin who hasn't been able to fix and has just stopped showing up. They say they reached out to him and his manager but nothing happens. The extended warranty company called Warrantech states their hands are tied since they only will use LG.
I am out of patience and ideas; seems this company is stalling. This has been disruptive to my family, expensive in having to eat or order out much more often, having to wait for hours for a tech that won't show up and the anxiety that it has produced.
Out of patience and idea short of a lawsuit. Anyone with experience in this?
- N o t h i n g
- Lack of customer service
- No apparent resolution to my problem
- Way this company conduct their bussines
Preferred solution: Full refund
AVoiding responsibilty to fix a Televiison under warrenty
Preferred solution: Deliver product or service ordered
30 days washer dryer combo, washer is defective dryer has sensor issues.
- Customer service does not deliver on promises
Preferred solution: Full refund
Lg wont fix my phone and its there fault
I have finally heard from lg on 5/16/2017 and they finally made a shipping label to ship me back my phone (not fixed) they still didn't ship my phone back I had spoke to someone on 5/12/2017 and said i wanted my phone back i had enough with the games they were playing...
But when i tell this to them they seem to think iam wrong and when i asked for my phone back sonce they refuse to fix it for free and do the right thing i spoke to 3 more people and 4 days later i still have not even recived and email with confirmation that my phone has been shipped back to me. So they wont fix my phone and they won't give it back to me so i pretty much at this point paid for a phone that does not work cause lg uses bootleg parts in there electronics and i dont have the phone back for some reason they are holding it hostage at this point i guess i.
The people that you call for customer service dont even work in the united states they have no clue whats going on and they all have the same answer literally the same answer i spoke to 7 people in one day and that was including supervisors and they all said the exact same words like as if they were reading out of a user manual they have no personality very dry and dull these people do not belong doing customer sevice. I dont know how this company is even still in business with there *** products and horrible customer service they need to close up shop and stop ripping people off
Preferred solution: I want the phone fixed
LG Washer Dryer Combo - model WM3455HW Design Flaw
- Do not stand behind their products
- After sales service
Lemon Washer
Preferred solution: Let the company propose a solution
Dishwasher Warranty - Not ethical
- Warranty is a joke
- Customer service does not care and does not help
Preferred solution: Deliver product or service ordered
LG suck big time will not stand by their product
About 8 years ago, we bought an LG washer and dryer. Recently, the washer's motor went out.
It is under warranty for 10 years. We looked up on LG's website two authorized service companies. We called them and both had appointments that were 2 to 3 weeks out. We couldn't wait that long.
We called a company who could do the work within a day or two and they diagnosed the problem as the direct drive motor. They ordered the part from sears, a reputable parts distributor. They replaced the part and I paid them for the part, labor, and service call. Then I called LG to initiate a reimbursement for just the part.
I wasn't expecting to be reimbursed for the service or labor. They told me that I should have contacted LG when we found out that the service wait time was unreasonable and without doing that they would not reimburse me for the part. They said they couldn't guarantee that the part was from an authorized parts warehouse and the work done wasn't done by an authorized repair company. They expected for us to have read the warranty info in the paperwork received with the appliance.
I am not even sure we have anymore, note, it was purchased 8 years ago. I went the round with the supervisor and she was adamant they would not cover the part. I then told her that this was not a requirement when my fridge compressor went out and I had to call for service (a non authorized repair company). I just called a repair guy and he gave me the proper paper work and receipt for the work and I turned it over to LG and got reimbursed.
I told her that I didn't understand the hypocrisy. To cover one situation and not the other is ridiculous. Again, she said LG would not cover the part because we did not call them directly when there was a problem with getting an authorized service guy to do the work. I asked if I could get this supervisors car, I wanted to keep it for 3 weeks and by the way, it was up to her to figure out how to get to work and back without it.
I said, if she had to she would most likely call and get a rental if it was that important to get to work and back. Well, I said waiting for a washer to be repaired and wait for 3 weeks was unacceptable just like me keeping her car for that long and expecting to live without it. She said that I should have read the warranty information before contacting anyone. I believe at this point that they are finding any loophole in their warranty so they don't have to cover repair costs even in the most unusual situation.
I would think no one would wait 3 weeks to get a major appliance fixed. With the outright attitude of the supervisor and her not willing to even discuss a compromise, they are not worthy of anyone's business or loyalty. My suggestion is don't buy LG appliances. They will find any way to get out of paying for things they should rightfully cover.
So we have made a decision to buy non LG appliances from now on. GE, Samsung, Kenmore, here we come and we look forward to a better experience.
- Customer service and attitude
- Not honoring their warranty
- That i was told i had to follow the warranty info in every way
Preferred solution: Let the company propose a solution
Purchased High End Washer and got a LEMON
Preferred solution: I want a washer that works for my family........this one does not. LG got the money and I got Screwed.
LG G5 Mobile
LG, stands for LOUSY GARBAGE
They advertise quite, yes that's the only true statement, but when they don't run, it's not a problem about being quiet, only noise I hear is the wife thanking me for giving away out 15 year old General Electric that never had a service call, she wishes I had kept it instead of blowing 600.00, for trash that barely runs, 5 hrs to wash dishes, then have to rinse, rusty door interior, by the way did. I mention it is 6 mos old, and from first week I have been calling LG, they have scheduled 6 calls to people that call me, telling me they don't work on LG, because they don't pay, or they can't get parts, Gonna get bumper stickers made LG / Lousy Garbage
Lg g6 phone with free tv
Preferred solution: Deliver product or service ordered
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Well, atlesst you got some service, only thing zi get are lies, bunch of lip service, all lies, he'll I got parts mailed to me, got rusty stainless steel interior, LG is *** poor product