Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

We bought a 49 inch tv just short of 2 years ago. We’re so excited it was our first large wall mount tv.

It just stopped working a few days ago. We called customer service and requested to speak to a manager and was told I would get a call within 24 hours. No such call ever came. I had to call 4 days in.

A row to get a manager on the the phone. She was very rude and unhelpful. We have spent a lot of money on lg appliances and they don’t value good customers. It will cost more to fix the tv than to just go by a new one.

Very upset because we are out a lot of money after only 2 years. Lg does not stand by their products. We will never buy lg again.

I will sell any lg products I have remaining and will tell anyone I know never to buy lg. What a terrible way to treat repeat customers.

Product or Service Mentioned: Lg Electronics Tv.

Reason of review: Poor customer service.

Monetary Loss: $550.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

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