1.0
Details
I am so incredibly disappointed with our LG refrigerator. We spent over $3500 less than 8 months ago on a brand new refrigerator. It is COMPLETELY useless. We've had an LG licensed service technician to our house three separate times (3 days off from work) to repair...
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Review
#1527199 Review #1527199 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Horrible service
  • Customer service does not care and does not help
  • Lack of customer support
Reason of review
Damaged or defective
Loss
$3800
Preferred solution
Full refund
Tags
  • Terrible product
  • lg customer service canada
  • Bad Lg Products And Service
1.0
Details
We got a refrigerator from LG for over $2000 and it was delivered to us with a defective door. They told us it was an easy fix so we trusted them. They kept sending up new technicians that would order that same door and it would come with dents and ripples. We had at...
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2 comments
Anonymous
#1593862

"they" as in LG customer service/ executive support department. We saw/got it from RC Willey.

We saw this refrigerator on the flood and we made sure it was one we wanted before purchasing it. On the flood the dents and ripples were not on the refrigerator. And it's pretty common sense that a new $2000 refrigerator shouldn't have that kinda damage on it. The LG representatives said that this is how they make them at the LG refrigerator factory or wherever they are made.

I have been trying to deal with this issue for almost a year. Im seriously running out of options because LG will not do anything for me even tho I have warranty still.

They said they don't return/exchange cosmetic issues even tho this issue was caused by them and their factory. Im so irritated with having spent so much money on a new refrigerator and them sending me a defective product and not taking any reasonability for it.

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Review
#1393655 Review #1393655 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Defective product no support from lg
  • Poor customer service
  • Are a garbage company
Reason of review
Bad quality
Loss
$2200
Preferred solution
Full refund
1.0
Details

Update by user Nov 08, 2018

UPDATE: It has been 3 months now since we filed a warranty claim for the LG Dryer DLEX3370W. No communication from LG ever to us.

They refuse to send anything in writing.

We are filing a small claim in court against the warranty failure. I called today 11/8/18 and was...

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1 comment
Anonymous
#1584276

The world was a happier place before the advent of cheap electronic controls. The sturdy, excellent electromechanical controls of yesteryear were vastly superior in terms of durability and ease of repair.

It isn't the motor, not the transformer, etc. ; it's the crummy "boards" that always cause the problems.

I couldn't microwave a lousy cup of water for coffee because I didn't have the time and date set on the microwave ! How in the name of all that is sane are these things an improvement ?

Review
#1384795 Review #1384795 is a subjective opinion of poster.
Product
Lg Electronics Dlex3370W Dryer
Cons
  • Product is a lemon and extremely poor customer service
  • Lack of after-sales service
Reason of review
Warranty issue
Loss
$750
Preferred solution
Full refund
Tags
  • Lg Service Failure
  • Lg Warranty Is Worthless
  • Lg Ripoff
  • Lg Steam Dryer
  • Lg Dlex3370 Problem
1.0
Details
My LG refrigerator, bought in November of 2017, would not hold refrigerator temperature. I called LG and they gave me diagnostics to go through. ie. pull the plug and leave the refrigerator off for 45 min then plug it back in and see if it resets. It did not. After...
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Review
#1340721 Review #1340721 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Loss of food policy
  • Product is a lemon and extremely poor customer service
  • Disregard for customers frustration
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Horrible Company Practices
3.0
Details
refrigerator broke down on 7/8/18, tried contacting LG no luck so called my local repair man. He came our 7/14/18 said it needed a new compressor and seal system. He said this refrigerator was a lemon and it would, if I had the parts, $900 for them to do the labor. I...
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1 comment
Anonymous
#1580554

Oh goodness! I deeply apologize for not only the total monetary loss, but the poor customer service you’ve received and having to go so long without a refrigerator.

If you still have this unit, follow the link I have provided so that we can explore some options for you. ^KH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_467D0E22B4BBFDF8D5816135BAEBD09F&

Review
#1337903 Review #1337903 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Pros
  • Design of products
Cons
  • Speed of repair
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Applicances

Terrifying | Lg Electronics review from Huntsville, Alabama

1.0
Details
Called five times and still no service
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Review
#1372264 Review #1372264 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Poor customer service
Bought an LG refrigerator in October 2017. It quit cooling on July 21st. As of today, August 17th a repair tech from a Service Center recommended by LG has been out 4 times. They have replaced the fan and all air ducts, confirmed that there is no obstruction and cold...
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2 comments
Devonne
#1580582

I can definitely understand your frustration with having a refrigerator, that’s under a year old, stop working. Having multiple failed repairs and being without a refrigerator for a month is concerning to hear.

Please accept my apologies for the poor customer service, and allow me to make it up to you by following the provided link so I can gather some more details to resolve this issue. ^KH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_C9A025799EA50CA788B6EE30EA0C1456&agent=4491461

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Review
#1332047 Review #1332047 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$750
Preferred solution
Replacement or Refund to purchase a better product

LG sucks | Lg Electronics review from Huntsville, Alabama

1.0
Details
LG your product is bad and your customer service is even worse. After 3 weeks still waiting for a compressor, terrible customer service, please stop selling crap and crappie customer service
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Review
#1349903 Review #1349903 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
2.3
Details
Bought a LG LFXC 24726S 25 months ago at Best Buy for $2,880 and Problems after Problems. Now not cooling, freezer temp at 32F. Trying to get somebody at LG helpline: 5 tries with waiting of more than 15 minutes. Ridiculous. Will contact Best Buy if the can help or if...
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Review
#1252166 Review #1252166 is a subjective opinion of poster.
Product
Lg Electronics Lfxc 24726S Refrigerator
Cons
  • Unreliable product nonexistent customer service
  • Bad customer service and not working fridge
  • Customer service does not care and does not help
Reason of review
Poor customer service
Loss
$2800
Preferred solution
Full refund

Contact Lg Electronics Customer Service

Website:
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

Lg Electronics Products and Services Reviews

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Latest Question

Lg Electronics Questions
1.6
Details
Garry Dewrell Bobbie Dewrell 3773 LeBlanc Drive Theodore, AL. 36582 251-591-7527 LG Refrigerator Stainless French Door LMXS30776 August 1, 2017 To Whom it may concern: We purchased this top of the line refrigerator from Home Depot 11/11/15 and it was delivered to our...
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1 comment
Anonymous
#1367374

Still not resolved...9-8-17

Resolved
Review
#1085006 Review #1085006 is a subjective opinion of poster.
Product
Lg Electronics Lmxs30776 Refrigerator
Cons
  • Very rude and unwilling to compromise
Reason of review
Damaged or defective
Loss
$650
Preferred solution
Full refund
Tags
  • Contract law
  • LG Promotions
  • Lg G2 D800 Lollipop Push
  • Serial 411rmya0r578
  • Customer Service Knowledge
  • Spam uce gov
  • Planet Feedback