State: Alabama City: Huntsville Clear all filters (16 of 1048 reviews match)
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We got a refrigerator from LG for over $2000 and it was delivered to us with a defective door. They told us it was an easy fix so we trusted them. They kept sending up new technicians that would order that same door and it would come with dents and ripples. We had at...
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Anonymous
Innavas

"they" as in LG customer service/ executive support department. We saw/got it from RC Willey. We saw this refrigerator on the flood and we made sure it was one we wanted befor...

Anonymous
Anonymous

Who is this "they" who will not "allow" you to return a new product ? How and where did you see an example or image of the unit prior to purchase which would have led you to c...

1.0
I didn't like
  • Are a garbage company
  • Defective product no support from lg
  • Poor customer service
#1393655
We purchased the DLEX3370W Dryer with steam and after 2 months of light use (2 in household) it stopped turning on with only the interior light working. After 3-1/2 weeks a repair person came with a plastic front panel, even though the claim was for the dryer not...
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Anonymous
Anonymous

The world was a happier place before the advent of cheap electronic controls. The sturdy, excellent electromechanical controls of yesteryear were vastly superior in terms of d...

1.0
I didn't like
  • Product is a lemon and extremely poor customer service
  • Lack of after-sales service
#1384795

Lg Electronics in Huntsville, Alabama - Terrifying

Called five times and still no service
1.0
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#1372264
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Lg Electronics in Huntsville, Alabama - LG sucks

LG your product is bad and your customer service is even worse. After 3 weeks still waiting for a compressor, terrible customer service, please stop selling crap and crappie customer service
1.0
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
Website
#1349903
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My LG refrigerator, bought in November of 2017, would not hold refrigerator temperature. I called LG and they gave me diagnostics to go through. ie. pull the plug and leave the refrigerator off for 45 min then plug it back in and see if it resets. It did not. After...
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1.0
I didn't like
  • After sales service
  • Disregard for customers frustration
  • Product is a lemon and extremely poor customer service
#1340721
refrigerator broke down on 7/8/18, tried contacting LG no luck so called my local repair man. He came our 7/14/18 said it needed a new compressor and seal system. He said this refrigerator was a lemon and it would, if I had the parts, $900 for them to do the labor. I...
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Anonymous
Anonymous

Oh goodness! I deeply apologize for not only the total monetary loss, but the poor customer service you’ve received and having to go so long without a refrigerator. If you sti...

3.0
I liked
  • Design of products
I didn't like
  • Speed of repair
#1337903
Bought an LG refrigerator in October 2017. It quit cooling on July 21st. As of today, August 17th a repair tech from a Service Center recommended by LG has been out 4 times. They have replaced the fan and all air ducts, confirmed that there is no obstruction and cold...
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LG Electronics
LG Electronics

I can definitely understand your frustration with having a refrigerator, that’s under a year old, stop working. Having multiple failed repairs and being without a refrigerator...

h.kitchener
h.kitchener

At least you were wise and bought a basic, no-frills fridge. For all the trouble you have had with the fridge and LG, I would just wander over to Lowe's and buy a new one---no...

#1332047
Bought a LG LFXC 24726S 25 months ago at Best Buy for $2,880 and Problems after Problems. Now not cooling, freezer temp at 32F. Trying to get somebody at LG helpline: 5 tries with waiting of more than 15 minutes. Ridiculous. Will contact Best Buy if the can help or if...
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2.3
I didn't like
  • Customer service does not care and does not help
  • Bad customer service and not working fridge
  • Unreliable product nonexistent customer service
#1252166
Lg Electronics - LG range - small issue ruins entire stove
I've had an LG range for about two years with no problems with how it operates. However - the control panel for the stove has a cheap plastic overlay with the names of the controls; Broiler, Bake, Timer, etc. after a year or so it began to separate from from the...
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I didn't like
  • Quality
#1176686

Lg Electronics in Huntsville, Alabama - 65" LG Oled TV

in November 2016, I bought a 65' Oled LG television. Within 2 months, January 2017, I had issued with the brightness and picture and called LG customer service. I was told that the issues I described would more than likely not be covered. On 12/2/17( 3 weeks after warranty expired), the $5000 tv went bright then dark and currently 1/2 is super bright and flickering making it unusable. Called LG and after much frustration, was transferred to manager for a 1 time courtesy repair. Uploaded my receipt and was promised a return call. After 3 days, I had to call LG again and a different manager told me they would not offer the 1 time courtesy repair as promised as i bought my TV from Best Buy at a discount - like that matters!! I own several LG products and have filed a BB complaint. If LG refuses to cover their defected product, I will NEVER buy again and report and repost everywhere I possibly can. HORRIBLE CUSTOMER SERVICE
1.0
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Exchange, Refund and Cancellation Policy
Product or Service Quality
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#1142421
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