State: Alabama City: Huntsville Clear all filters (16 of 1010 reviews match)
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We got a refrigerator from LG for over $2000 and it was delivered to us with a defective door. They told us it was an easy fix so we trusted them. They kept sending up new technicians that would order that same door and it would come with dents and ripples. We had at...
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Company wrote 0 private or public responses to the review from Nov 03.
Anonymous
Innavas

"they" as in LG customer service/ executive support department. We saw/got it from RC Willey. We saw this refrigerator on the flood and we made sure it was one we wanted befor...

Anonymous
Anonymous

Who is this "they" who will not "allow" you to return a new product ? How and where did you see an example or image of the unit prior to purchase which would have led you to c...

1.0
I didn't like
  • Poor customer service
  • Defective product no support from lg
  • Are a garbage company
#1393655
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We purchased the DLEX3370W Dryer with steam and after 2 months of light use (2 in household) it stopped turning on with only the interior light working. After 3-1/2 weeks a repair person came with a plastic front panel, even though the claim was for the dryer not...
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Company wrote 0 private or public responses to the review from Oct 18.
Anonymous
Anonymous

The world was a happier place before the advent of cheap electronic controls. The sturdy, excellent electromechanical controls of yesteryear were vastly superior in terms of d...

1.0
I didn't like
  • Lack of after-sales service
  • Product is a lemon and extremely poor customer service
#1384795
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Lg Electronics - Terrifying

Called five times and still no service
Company wrote 0 private or public responses to the review from Oct 03.
1.0
Details
Website
#1372264
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Lg Electronics - LG sucks

LG your product is bad and your customer service is even worse. After 3 weeks still waiting for a compressor, terrible customer service, please stop selling crap and crappie customer service
Company wrote 0 public responses to the review from Sep 08.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1349903
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My LG refrigerator, bought in November of 2017, would not hold refrigerator temperature. I called LG and they gave me diagnostics to go through. ie. pull the plug and leave the refrigerator off for 45 min then plug it back in and see if it resets. It did not. After...
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Company wrote 0 private or public responses to the review from Aug 28.
1.0
I didn't like
  • Disregard for customers frustration
  • Loss of food policy
  • After sales service
#1340721
Reply to reviews
refrigerator broke down on 7/8/18, tried contacting LG no luck so called my local repair man. He came our 7/14/18 said it needed a new compressor and seal system. He said this refrigerator was a lemon and it would, if I had the parts, $900 for them to do the labor. I...
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Company wrote 0 private or public responses to the review from Aug 24.
Anonymous
Anonymous

Oh goodness! I deeply apologize for not only the total monetary loss, but the poor customer service you’ve received and having to go so long without a refrigerator. If you sti...

3.0
I liked
  • Design of products
I didn't like
  • Speed of repair
#1337903
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Bought an LG refrigerator in October 2017. It quit cooling on July 21st. As of today, August 17th a repair tech from a Service Center recommended by LG has been out 4 times. They have replaced the fan and all air ducts, confirmed that there is no obstruction and cold...
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Company wrote 0 private or public responses to the review from Aug 17.
LG Electronics
LG Electronics

I can definitely understand your frustration with having a refrigerator, that’s under a year old, stop working. Having multiple failed repairs and being without a refrigerator...

h.kitchener
h.kitchener

At least you were wise and bought a basic, no-frills fridge. For all the trouble you have had with the fridge and LG, I would just wander over to Lowe's and buy a new one---no...

#1332047
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Bought a LG LFXC 24726S 25 months ago at Best Buy for $2,880 and Problems after Problems. Now not cooling, freezer temp at 32F. Trying to get somebody at LG helpline: 5 tries with waiting of more than 15 minutes. Ridiculous. Will contact Best Buy if the can help or if...
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Company wrote 0 private or public responses to the review from May 09.
2.3
I didn't like
  • Customer service does not care and does not help
  • Unreliable product nonexistent customer service
  • Bad customer service and not working fridge
#1252166
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Lg Electronics - LG range - small issue ruins entire stove
I've had an LG range for about two years with no problems with how it operates. However - the control panel for the stove has a cheap plastic overlay with the names of the controls; Broiler, Bake, Timer, etc. after a year or so it began to separate from from the...
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Company wrote 0 public responses to the review from Jan 26.
I didn't like
  • Quality
#1176686
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Contact Lg Electronics

Mailing Address:
LG Electronics
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
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in November 2016, I bought a 65' Oled LG television. Within 2 months, January 2017, I had issued with the brightness and picture and called LG customer service. I was told that the issues I described would more than likely not be covered. On 12/2/17( 3 weeks after...
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Company wrote 0 private or public responses to the review from Dec 05, 2017.
1.0
#1142421
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