1.0
Details
We got a refrigerator from LG for over $2000 and it was delivered to us with a defective door. They told us it was an easy fix so we trusted them. They kept sending up new technicians that would order that same door and it would come with dents and ripples. We had at...
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2 comments
Anonymous
#1593862

"they" as in LG customer service/ executive support department. We saw/got it from RC Willey.

We saw this refrigerator on the flood and we made sure it was one we wanted before purchasing it. On the flood the dents and ripples were not on the refrigerator. And it's pretty common sense that a new $2000 refrigerator shouldn't have that kinda damage on it. The LG representatives said that this is how they make them at the LG refrigerator factory or wherever they are made.

I have been trying to deal with this issue for almost a year. Im seriously running out of options because LG will not do anything for me even tho I have warranty still.

They said they don't return/exchange cosmetic issues even tho this issue was caused by them and their factory. Im so irritated with having spent so much money on a new refrigerator and them sending me a defective product and not taking any reasonability for it.

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Review
#1393655 Review #1393655 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Defective product no support from lg
  • Poor customer service
  • Are a garbage company
Reason of review
Bad quality
Loss
$2200
Preferred solution
Full refund

LG sucks | Lg Electronics in Huntsville, Alabama

1.0
Details
LG your product is bad and your customer service is even worse. After 3 weeks still waiting for a compressor, terrible customer service, please stop selling crap and crappie customer service
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Review
#1349903 Review #1349903 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
1.0
Details
My LG refrigerator, bought in November of 2017, would not hold refrigerator temperature. I called LG and they gave me diagnostics to go through. ie. pull the plug and leave the refrigerator off for 45 min then plug it back in and see if it resets. It did not. After...
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Review
#1340721 Review #1340721 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • After sales service
  • Product is a lemon and extremely poor customer service
  • Disregard for customers frustration
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Horrible Company Practices
Bought an LG refrigerator in October 2017. It quit cooling on July 21st. As of today, August 17th a repair tech from a Service Center recommended by LG has been out 4 times. They have replaced the fan and all air ducts, confirmed that there is no obstruction and cold...
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2 comments
Devonne
#1580582

I can definitely understand your frustration with having a refrigerator, that’s under a year old, stop working. Having multiple failed repairs and being without a refrigerator for a month is concerning to hear.

Please accept my apologies for the poor customer service, and allow me to make it up to you by following the provided link so I can gather some more details to resolve this issue. ^KH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_C9A025799EA50CA788B6EE30EA0C1456&agent=4491461

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Review
#1332047 Review #1332047 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$750
Preferred solution
Replacement or Refund to purchase a better product

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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