Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

LG Urbane 2 display went black after 2 weeks. No where near water except sweat while running.

Sent in for repair and they claimed water damage by sweat or cold and refused to repair. The call to the service rendered nothing but foreign checklist monkeys who could only say, "there is nothing I can do", "the Technician said...". It appears to be the only company where a Technician overrides apparent managers in the decision process. I have never had this poor of service in any product support in my entire life.

NEVER NEVER NEVER will buy an LG product again.

I am however extremely glad I found this out before I almost purchased a $1600 dollar Heat Pump Dryer. I manage an account of more than 1000 mobile devices, and LG will feel my pain as a result of this.

Product or Service Mentioned: Lg Electronics Urbane Watch.

Reason of review: More than one...defective device, bad quality, not as described, did not honor warranty, and extermely poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I didn't like: Cs lacks escalation options, Poor customer service.

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