I bought a side by side refrigerator in 2004. The freezer is bowed out and the drawers just fall on each other.
Of course I didn't know why at first just that the drawers weren't fitting. So I called Best Buy and was told I have to go through LG first to get this resolved. They sent someone out and he replaced the slides. Then they sent someone who ordered new drawers.
Then they mailed me some wire baskets?? So finally they sent someone who figured out the reason it didn't fit was the freezer was bowed out. LG told me that even though I started talking to them four years ago about this since it is now four years old all they will do is buy me off for $400 on a $1750 refrigerator! So now I am trying to get Best Buy to help under my 5 year warranty.
LG has a product that is substandard and they will not stand behind it. Don't buy their products.
You may get stuck with a defective product and lord help you getting it replaced!
Review about: Lg Electronics Refrigerator.