State: California Product: Lg Electronics Repair Clear all filters (2 of 61 reviews match)

Lg Electronics - Repair Review from Mountain View, California

Purchased a brand VZW LG G4 cash and accidently dropped it after 2-3 weeks of use. To ensure I got it repaired by the experts I called and got advice how to return the item for repair. Followed the instructions to the tee and after weeks of calling LG Customer Support I'm advised that someone signed for the package at the repair facility but they have no idea who and recommended I work with USPS for a solution. USPS responded they delivered to the LG repair center but LG continues to say they did not recieve the device. So I'm caught between two corporate giants and bring advised it is my problem. I am out $585 and at my wits end and have no where else to turn, so I'm seeking relief through complaint sites. By the way I also contacted the Better Business Bureau but LG keeps feeding them the same line. Help, is there no help for ...
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#797087 Review #797087 is a subjective opinion of poster.
Lg Electronics Repair
Reason of review
Order processing issue

Lg Electronics in San Francisco, California - New phone was water damaged and it was not

I sent my new LG855 phone in for repair. Service order return authorization A0125G51953 and the explanation "phone had water damage-corrosion (unrepairable)." I called and talked to supervisor. She refused to accept that my phone was new and did not have any water damage and referred me to the picture of the inside of the phone emailed to me. She said due to the picture, the phone had water damage, was old, and LP would not repair or replace the phone. I said my phone could not have been damaged by water and that they took a picture of the wrong phone and sent me the picture. I told her I would sent it back to her and she simply refused to listen to me and said they would not repair it, it had water damage and they stood behind there technicians, case was closed. I asked her to read the serial number on the picture of the phone they sent me and it did not match the serial number of my phone. She refused. I had no other option but to inspect the phone for myself. When I looked inside it was brand new. There was no corrosion at all. The picture they sent me was a different phone. I sent pictures back to her of my phone with no corrosion or water damage verifying the technicians made a mistake and the phone should have been covered under the original warrantee. She continued to stand behind the picture and the technicians and now said I voided the warrantee by opening the phone and hung up on me! I cannot believe LP would allow a supervisor have total disregard for its customers. This was a new phone with no damage or corrosion and still under warrantee. Simply take a picture of a water damaged phone, email to customer, send phone back and close case. Customer has no recourse. Scott Miller 360-751-4465
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#325637 Review #325637 is a subjective opinion of poster.
Lg Electronics Repair

Contact Lg Electronics Customer Service

Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
(800) 243-0000
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