State: California Product: Lg Electronics Tv Clear all filters (7 of 161 reviews match)
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1.3
Details
After spending a lot of money for a 75 Inch LG flat screen and discovering it was defective before even fully removing it from it's box both LG and Fry's refused to fix or replace, calling it physical damage. The only offer Fry's made was to give me a discount on...
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Review
#1191350 Review #1191350 is a subjective opinion of poster.
Product
Lg Electronics Tv
Cons
  • Questionable business practices
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • No Loyalty To Customers

Lg Electronics - Tv Review from South Lake Tahoe, California

1.0
Details
I bought this tv from best buy around Christmas 2015...i got this tv on sale...was told i had manufacturer warranty.plus i bought extended warranty...the panel went out not even two months after i bought it...i have been waiting almost a month for them to fix it...two hours before they were supposed to show up i received a phone call saying the panel was not available and was forced to settle for a tv at a lesser value from best buy...lg warranty stated my tv would be fixed or replaced...TOTAL BS...so now waiting for a Samsung tv in 3 days...i will never buy lg anything again...and will advise everyone i know do do the same....Thanks for NOTHING! LG
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Review
#813454 Review #813454 is a subjective opinion of poster.
Product
Lg Electronics Tv
Reason of review
Warranty issue
2.4
Details
I'm led to write and file a corporate claim against LG USA based on my absolutely terrible and unprofessional service I've experienced, as well as the rude and false way I've been treated. I have been an avid HTC supporter and fan for the past 10 years, owning 12+ HTC...
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1 comment
Anonymous
#1085638

I agree...there are a lot of similar reports online regarding electrical fires in dishwashers that LG doesn't seem to care about recalling. I will not buy from a company that doesn't care if they burn down my house. Did you have any luck with your legal action?

Review
#759751 Review #759751 is a subjective opinion of poster.
Product
Lg Electronics Tv
Cons
  • Lack of after-sales service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • customer service fail
  • Lg Warrenty Fail
  • Lg G4

Lg Electronics in Concord, California - LG Customer Service DOES NOT EXIST - one big joke !

3.0
Details
Avoid LG... might be nice, but customer service does not exist with them. Bought a 55 inch Ultra 4K HD TV and just this week an LG G4 phone. Cannot get anyone (live) in customer service. Emails go unanswered, and their on-line chat people are clueless - typical call center overseas with no help. Corporate does not answer their phones and lets them ring, on and on. If you call the number given for LG cell phones, you get an automated machine asking you to input your number so it can send you a text message which re-directs you back to LG's web site.... you go in one big circle. Totally useless..... do not buy LG and expect any help - it does not exist. They only want to sell a product, after that, you are on your own.
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Review
#674559 Review #674559 is a subjective opinion of poster.
Product
Lg Electronics Tv
Cons
  • Corporate offices do not answer phones
  • Only automated machine with no help
  • Lack of after-sales service
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Hire *** live people to answer phones..... AND answer your phones when customers call the Corp Office for Cell Phones - not some automated machine

Lg Electronics Tv Review

2.0
Details
Same as above but it broke just after the warranty expired after one year. Now I am having a problem with a tv I bought less than 6 months ago and they have already been out here once for the same problem yet they can't find a record of it and will not service it until I downloaded the receipt to their website which they sent to me yet they can't find that either. Time to sue.
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Review
#576040 Review #576040 is a subjective opinion of poster.
Product
Lg Electronics Tv
Reason of review
Bad quality
1.0
Details
Bought an expensive LG tv& 3 months later it went out as I was watching it. Called customer service, they had me call their repair service that came & took it to a shop- Coast to Coast electronics in Fresno, CA - a very unprofessional place where they were...
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Review
#541757 Review #541757 is a subjective opinion of poster.
Product
Lg Electronics Tv
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Deliver product or service ordered

Lg Electronics in Huntington Beach, California - LG TV 50

MY 11 MONTH OLD 50" PLASMA TV BROKE ON 12-26-09, SINCE LG WAS NOT WILLING TO SEND ANYONE TO MY HOUSE FOR 2 WEEK TO LOOK AT THE TV I DELIVERED IT TO A AUTHORIZED REPAIR FACILITY. PARTS HAVE BEEN ON BACK ORDER, LG HAS SHIPPED THE WRONG PARTS. LG STATES THAT MY ONLY OPTION IS TO WAIT. LG IS NOT WILLING TO PROVIDE A LOANER TV OR SPEED UP SHIPPING OR EVER PROVIDE AND ESTIMATE OF WHEN THE PARTS WILL BE IN TO REPAIR THE TV. THE LG CUSTOMER SERVICE LINE IS WASTE OF TIME. NO ONE THERE IS EMPOWERED TO PROVIDE ANY HELP OR ASSISTANCE. LG HAS NO CONCERN WITH CLIENTS BEING HAPPY THEY DON'T EVEN SEEM TO CARE. I AM LEFT WITH NO CLUE IF I WILL EVER HAVE A WORKING TV AGAIN. I ADVISE ANYONE THAT MY READ THIS TO STAY CLEAR OF LG PRODUCTS THEY LOOK NICE, BUT A WARRANTY IS ONLY AS GOOD AS THE COMPLANY THE STANDS BEHIND THE WARRANTY AND LG IS NOT STANDING BEHIND THE WARRANTY. I WILL NEVER PURCHASE A LG PRODUCT AGAIN IN MY LIFETIME OR ALLOW ONE IN MY HOME!
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1 comment
Anonymous
#704051

As a retailer I have fought will LG to help resolve customer issues. It appears LG has taken the low road once again and let me hang.

I will loose money, I will help my customer, I will send this *** tv back to where it came from. My customer will end up with a Brand of his choice other than LG. When I purge my inventory of LG products I will sleep a lot better. From this day forward I will not carry any LG products from Cell to TV.

They are dead to me. No r

etail or customer support, no sale - sorry.

Don

Review
#173348 Review #173348 is a subjective opinion of poster.
Product
Lg Electronics Tv

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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