Horrible customer service -do not buy LG products! | Lg Electronics in San Francisco, California

1.0
Details
Brand new LG fridge installed and motor is so loud, no one can sleep, even though the bedrooms are nowhere near the kitchen. Called LG and got rude, confusing and inadequate response even though the fridge was installed just the day before. 3 weeks later and still no help from LG. I spoke with 2 "supervisors" at LG, one who hung up on me and the other who gave me incorrect information about referral to a local repair company. I just discovered they gave me the incorrect phone number for the repair company and failed to send the paperwork to them. I think they just try to annoy their customers so they won't have to pay for repairs. Don't think you are saving money with LG products!!!! If they don't function and they don't provide adequate support, it's just a waste of money
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Review
#923662 Review #923662 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Pros
  • N o t h i n g
Cons
  • Quality of refrigerators
  • Corporate offices do not answer phones
  • Repair issues handling
Reason of review
Damaged or defective
Tags
  • Lg Refr
1.5
Details
DO NOT, PLEASE, DO NOT MAKE A PURCHASE FROM THIS STORE.They may appear to have inexpensive merchandise BUT you pay much more than it's ever worth in time, patients, frustration, aggravation and ABSOLUTE SHOCK at the way they treat customers. I purchased from Appliances...
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2 comments
Anonymous
#1168862

I had a similar issue. This company is a Brooklyn scam. They commit fraud daily.

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Review
#853994 Review #853994 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Customer service dept
Reason of review
Poor customer service
Loss
$1200
Preferred solution
I want the cost of all three Extended Warranties PLUS the cost to repair the refrigerator by the mfg LG

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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