9280 Southfort Dr, Fort Saskatchewan, Division 11, AB T8L0C5
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Bought a LG Washer/Dryer in February from Home Depot. The washer, has never completed a cycle and gone into spin mode.

You have to manually do it each time. Called Home Depot "we don't do service, we just sell them." Called LG five times, they want you to go buy more hoses, level the washer, put your hand up to God and pray..... Anything but to come fix the issue.

Worthless Customer Service, operators (in another country) read off a script and NEVER provide you satisfaction. DO NOT buy the LG, go to Sears - same units but with a real service dept!!!!

Product or Service Mentioned: Lg Electronics Washer And Dryer Combination.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Deliver product or service ordered.

Lg Electronics Pros: Looks good, Made by same company as sears.

Lg Electronics Cons: Worthless customer service.

  • Bad Repair Poor Customer Service
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Machele
#1715877

Well, from reading all the complaints about Sears service, it may not be advisable to buy much of anything at Sears anymore. LG seems to be not at the top of the line when it comes to washers or such and, given the fact that they are providing foreign customer people for US customers, I would suggest a different brand for appliances---you can do a web search to find which brands have US customer support.

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