Not resolved
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

A long story shortened

On Nov 6th 2015 I was told that I would receive $175.00 for food loss, On Nov 25th 2015 I was told it was being processed, every week I would call and was told same thing. Redonald the customer service rep would not answer my calls or my many (7) emails.

Sherry another Rep also was the rudest woman I have ever spoken too. Lat night I get redonald finally on the phone and he told me that they are NOT sending me my money after all... WHAT!??!!?!?!?

This is a breech of contract and I have this in writing. I also have recordings of how the customer service reps speak to customers, do not buy LG products and rep suck

Reason of review: Bad quality.

Monetary Loss: $1000.

Preferred solution: I want was was promised to me or I will seek legal counsel call BBB and seek more money in damages.

I didn't like: Lies from customer service, Cs lacks escalation options, Unprofessional diagnosis.

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