Contact LG Electronics Customer Service

November 2024 I purchased LG top loading washer at home depot. Last month the washer started cutting off with a code.

(IE ) water supply problem was the code defined. Went online lg first to resolve issue. I did everything that it said to do to resolve issue. Except one.

The pressure switch on the water level in drum. That required me to disassemble part of the washer. I felt it might void my warranty. So not doing it.

I called LG customer service who required pictures of my fill hoses on the inlet of my washer and of connection to water cut off valves of my house. Home depot told me when I purchased my washer new water supply hoses were required. No problem. I believe $35 is what they cost.

LG support said those are the wrong hoses and sent me a TEXT pictures of their brand of hoses. Their brand didn't have metal pipe 90` turns cramped to quality rubber hose. LG hoses were just straight hoses that would fold over a piece off water when washer was pushed back. I went through all their check list and nonsense only to see it didn't fix the problem.

They told me to do a wash cycle and text my results to them and they would call me back! We'll I did but they did call so I called back and spoke to someone else exact same thing but it was harder this time due to their limited grasp of the English language Annunciation of words! Again called back 3rd time next day. Please note these call lasted from 1.5 to 2 hours each.

3rd call they had me pull my drain hose out to measure how deep in went in. I measured and took picture of depth 4.25 inches tape measure and pipe in picture. They told me to cut it ogg less than 4" and I dud and sent picture. They sent digital manual to me.

And talked to me like I was stupid when I told her she was wrong about drain. And told her I believe it was pressure switch. She said run wash cycle and she would call back when I sent report of what resulted. YEAH RIGHT!

That didn't happen!!! This is what really pissed me off. I called back there were three options one was to get a new service tech the other was can reconnect with your service tech I can't remember what the third one was I tried to reconnect let me tell you what LG does to you when you do this every 20 seconds they make you push too to stay on that line trying to wait for this person I pushed two every 20 seconds for 18 minutes what's he trying to do is drive you away from their site drive you away from customer service by making it so hard to stay on that line well 18 minutes and I got nothing so I called Home Depot explain it all to them well they said it's still under the warranty for us installing it they are sending a technician out in a week because I have to have eye surgery and I couldn't do the day they offered to come out once this is done they're going to put it through to their escalations Department who is going to get on the phone with them me and LG I haven't had a washing machine in almost 3 weeks now and when they told me that during the third call that my drain hose had me run Lacross the bottom of the floor you know and then put up and tied up at an angle the hose would barely even reach the one thing of my drain let alone run flat across the ground and they supplied the hose they go out of their way not to fix these that's why in 2004 they had a class action lawsuit for their washers same deal same thing. If Home Depot had not have stepped in I don't know what I would have done they wanted me to pull the washer out I'm 100% disabled they told me to hire a plumber here's my Saving Grace in South Carolina they allow us to record calls which I did.

I will never buy LG again.

Not because of there products but because of in my opinion the company and customer service don't give a damn about the customer or their warranty Final note the digital manual they sent said do not exceed 8" of drain hose in drain NOT 4" like LG said! DUH!

Great experience The agent reviewed the issue, told me how to resolve it. It would be nice if the written instructions with the machine included the tip.
I still prefer speaking to chatting

Muy satisfecho con la atención, servicio, amabilidad, carisma y cordialidad de la representante, gracias por su amable atención y servicio.

Muy satisfecho con la atención, servicio, carisma y amabilidad de la representante. Gracias por su ayuda y servicio.