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LG Electronics remains in operations in Russia despite the Ukraine-Russia war. Source: Yale School of Management

Contact LG Electronics Customer Service

LG Electronics Phone Numbers and Emails

Toll-Free Number:

  • (800) 243-0000
Call customer service
Send Message

Customer Service:

  • (800) 423-4142
    Air Conditioning Technologies
  • (855) 549-0540
    LG Premium Care
  • (800) 793-8896
    Mobile
  • (844) 810-0070
    Problem on the Store
  • (800) 243-4000
    ThinQ-related Questions
  • (850) 999-4934

Business Customer Service:

  • (888) 865-3026
    Commercial

Business Sales:

  • (800) 897-8726
    IT Products
  • (800) 897-8788
    Vertical Markets/SMB

Media:

  • (201) 816-2187
    Home Appliances
  • +8 223 777 1114
  • +8 223 777 1444

LG Electronics Emails:

Customer Service
Air Conditioning Technologies, Problem on the Store, PTAC, ThinQ-related Questions
Legal
Privacy Inquiries
Media
Opt-out of Marketing Emails
Sales/ Reservations
comm.display@lge.com
Commercial Display
lgpr@lge.com
Is this your business?

How to Contact LG Electronics Customer Service?

Most Popular Number:

(800) 243-0000
Total calls: 2 852 Issues resolved: 124 Last call: Jun 13, 2025
author avatar
PissedConsumer Reporter

If you have any queries or issues, call the LG customer service number at 1-800-243-0000. You can also dial another customer care number at 1- 850-999-4934.

These numbers can be used to contact LG's customer service department for assistance with product information, LG tech support, and repair services. LG's customer service representatives are available to assist you Monday through Sunday from 8:00 am to 9:00 pm EST.

To contact LG customer service chat, go to the website and scroll down to the bottom of the page. Click on the "Support" link, and opt for the "Open LG Chat" button. A message box will appear where you can enter your inquiry or issue. If the LG virtual assistant is unable to assist you, you will be given the option to chat with a live agent to resolve your concern.

Getting LG tech support via email is a simple process. Visit the LG website and scroll down to the bottom of the page to access the "Support" link. From there, select the "Email Us" option and choose the category that best describes your inquiry. Fill in the required details about your product and contact information, and then write your message in the provided box. You can also attach any necessary files if needed.

It may take some time to receive a response from LG tech support via email as they receive a high volume of inquiries. If you need immediate assistance, contact LG tech support via phone or live chat for a faster response.

LG Electronics Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • LG Electronics Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call LG Electronics is 8002430000. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.

  • Be prepared for the call as LG Electronics may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

LG Electronics Website:

LG Electronics Help Center:

Corporate Office Address:

LG Electronics
P.O. Box 150-721 LG Twin Towers 20 Yoido-dong, Youngdungpo-gu
Seoul, Seoul
Republic Of Korea

Other Info (opening hours):

Other Location:

1000 Sylvan Avenue,

Englewood Cliffs, NJ 07632

United States


Hours:

Monday - Sunday: 8:00am - 9:00pm (EST)

More contact details

Fax:

+82-2-3777-5331

LG Electronics Customer Service Reviews

1.3 / 5
Bad
Sean K Fce
Customer service center runaround from LG

November 2024 I purchased LG top loading washer at home depot. Last month the washer started cutting off with a code.

(IE ) water supply problem was the code defined. Went online lg first to resolve issue. I did everything that it said to do to resolve issue. Except one.

The pressure switch on the water level in drum. That required me to disassemble part of the washer. I felt it might void my warranty. So not doing it.

I called LG customer service who required pictures of my fill hoses on the inlet of my washer and of connection to water cut off valves of my house. Home depot told me when I purchased my washer new water supply hoses were required. No problem. I believe $35 is what they cost.

LG support said those are the wrong hoses and sent me a TEXT pictures of their brand of hoses. Their brand didn't have metal pipe 90` turns cramped to quality rubber hose. LG hoses were just straight hoses that would fold over a piece off water when washer was pushed back. I went through all their check list and nonsense only to see it didn't fix the problem.

They told me to do a wash cycle and text my results to them and they would call me back! We'll I did but they did call so I called back and spoke to someone else exact same thing but it was harder this time due to their limited grasp of the English language Annunciation of words! Again called back 3rd time next day. Please note these call lasted from 1.5 to 2 hours each.

3rd call they had me pull my drain hose out to measure how deep in went in. I measured and took picture of depth 4.25 inches tape measure and pipe in picture. They told me to cut it ogg less than 4" and I dud and sent picture. They sent digital manual to me.

And talked to me like I was stupid when I told her she was wrong about drain. And told her I believe it was pressure switch. She said run wash cycle and she would call back when I sent report of what resulted. YEAH RIGHT!

That didn't happen!!! This is what really pissed me off. I called back there were three options one was to get a new service tech the other was can reconnect with your service tech I can't remember what the third one was I tried to reconnect let me tell you what LG does to you when you do this every 20 seconds they make you push too to stay on that line trying to wait for this person I pushed two every 20 seconds for 18 minutes what's he trying to do is drive you away from their site drive you away from customer service by making it so hard to stay on that line well 18 minutes and I got nothing so I called Home Depot explain it all to them well they said it's still under the warranty for us installing it they are sending a technician out in a week because I have to have eye surgery and I couldn't do the day they offered to come out once this is done they're going to put it through to their escalations Department who is going to get on the phone with them me and LG I haven't had a washing machine in almost 3 weeks now and when they told me that during the third call that my drain hose had me run Lacross the bottom of the floor you know and then put up and tied up at an angle the hose would barely even reach the one thing of my drain let alone run flat across the ground and they supplied the hose they go out of their way not to fix these that's why in 2004 they had a class action lawsuit for their washers same deal same thing. If Home Depot had not have stepped in I don't know what I would have done they wanted me to pull the washer out I'm 100% disabled they told me to hire a plumber here's my Saving Grace in South Carolina they allow us to record calls which I did.

I will never buy LG again.

Not because of there products but because of in my opinion the company and customer service don't give a damn about the customer or their warranty Final note the digital manual they sent said do not exceed 8" of drain hose in drain NOT 4" like LG said! DUH!

Annastasia Vbq
Only a Phone Would have been Better
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Great experience The agent reviewed the issue, told me how to resolve it. It would be nice if the written instructions with the machine included the tip.
I still prefer speaking to chatting

Leorg407
Exelente servicio y atención al cliente

Muy satisfecho con la atención, servicio, amabilidad, carisma y cordialidad de la representante, gracias por su amable atención y servicio.

Leorg407
Exelente servicio y atención al cliente
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Muy satisfecho con la atención, servicio, carisma y amabilidad de la representante. Gracias por su ayuda y servicio.

How Good is LG Electronics's Customer Service?

Margree Ari
Margree Ari
Feels Disappointed | Jun 03, 2025

New pled tv doa. They were nice enough and said they would accept return. After quite a bit of documentation they said they had all they need. I would get email and call for pickup.
It’s been 4 more days and haven’t heard from them.

Read full quote
Ryan K Wvo
Ryan K Wvo
Feels Neutral | Dec 05, 2024

Haven’t had any customer service yet.

Read full quote
thomas z Ohy
thomas z Ohy
Feels Disappointed | Nov 19, 2024

Horrible. Got jerked around for weeks and LG would not warranty a seven month old tv that THEIR tech said had no physical damage to it.

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Michael M Arq
Michael M Arq
Feels Disappointed | Oct 31, 2024

I was shocked on the lousy product and customer service I was given to me and my family period

Read full quote
Elayna Cbj
Elayna Cbj
Feels Satisfied | Sep 11, 2024

Experience was great, unfortunately it didn't resolve the issue. I will call again tomorrow.

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Aireal Wso
Aireal Wso
Feels Disappointed | Jul 21, 2024

Lousy! Supposedly the problem was fixed. It lasted less than one week and now I’m without a working refrigerator again! And you’re telling me no complaint was filed!

Read full quote

Summary of LG Electronics Customer Service Calls

3.5K TOTAL
CALLS
07:03 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LG Electronics?

Product/ Service Question:

  • “My microwave does not work”
  • “TV is not accepting any Internet”
  • “Craft ice not working”

Request for Information Question:

  • “Help with l/tv”
  • “Help with tv”
  • “I need help with my LG TV”

Account Question:

  • “Hacking account and device”
  • “Can't find the qr code on refrigerator”
  • “Compressor issues need to verify warranty”

Staff Question:

  • “Open customer service claim”
  • “For my fridge service”
  • “Credit for service call”

Website/ Application Question:

  • “En mi televicion no no se puede instalar netflix”
  • “LG TV app not connecting with WIFI”
  • “Lg agreement not downloading”

Shipping and Delivery Question:

  • “Washer will not start. Delivered Thursday”
  • “Delivery problem. Want to cancel order.”
  • “Delivery”

Return/ Replace Question:

  • “Trying to return my wrong order”
  • “In correct installation, etc....”
  • “Defunct compressor that had only been installed one week before. Still not resolved and now I’m really pissed as you would say! Get someone over here to replace it with a functioning compressor ASAP! Thanks!”

Payments and Charges Question:

  • “Getting papers to get rebate for my Appliances”
  • “For getting my 100 dollar rebate.”
  • “Washer Dryer Rebate?”

Activation/ Cancellation Question:

  • “Issue with voice activated remote”
  • “Cancel an order”
  • “To cancel Life Alert”

Cards Question:

  • “Because I need to reset the the the four digit pin number but I can't because it wants me to enter the old pin number”
  • “Reward card”
  • “When ever I put my SIM card in LG they said invalid”

Refund Question:

  • “Refund check!”
  • “Refund or replace damaged range”

Other Question:

  • “Frig door seal”
  • “Refrigerator door seal”
  • “Can't program tv”

Compare LG Electronics Customer Service To

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