Five years ago we purchased a new French door refrigerator/freezer model #LFX 2599 1ST/02 for $3150 from Lowes Home Improvement. In March of this year, suddenly and without warning it quit working. After contacting LG customer service for a preferred repair company, it took more than a week to get the ONLY recommended technician out to determine that it was a faulty compressor. We then had to wait for a new compressor and a new scheduled appointment to have it replaced. In total, we were without a refrigerator/freezer for 14 days. We lost more than $150 in refrigerated/frozen food, paid $475 for parts and labor repairs. We were out additional money for ice and take out food, not to mention the incredible inconvenience of not having a refrigerator.
Fast forward one month…the NEW compressor failed. This time, we were without a refrigerator for 16 days. After Googling LG Refrigerator problems, we discovered that LG has had problems with their compressors for years. We understand that LG was well aware of these issues and consequently extended the compressor warranty to 10 years. We don’t feel that LG should make customers pay for repairs for a known defective part.
In our nearly 70 years, never have we experienced problems with ANY of our purchased refrigerators. We purchased this product in good faith. The inconvenience of this faulty compressor has kept us eating out of an ice chest for more than a month.
Expecting more from a well-known company like LG, we contacted customer service and spoke to a so called “executive supervisor” by the name of “Curtis”, who refused to give us his last name. We requested compensation for lost food and labor repairs. He was less than helpful and simply stated that, “ LG has no obligation to reimburse consumers for labor costs of a faulty compressor.” When we asked to speak to his superior, he stated that HE was the highest-level executive. LG refuses to stand by their products or ensure customer satisfaction.
Product or Service Mentioned: Lg Electronics Lfx25991St Refrigerator.
Reason of review: Damaged or defective.
Monetary Loss: $600.
Preferred solution: Full refund.
Lg Electronics Cons: No apparent resolution to my problem, Repair issues handling, Customer service interactions - did not keep me well informed.