We spent $2,022 on an LG French Door refrigerator in May, 2012. The compressor went out in April, 2018 but was covered under a 10-year warranty.
LG stated they would not send the new compressor directly to us, they would only send it to an LG authorized service provider, who would come to our home and the repair and labor would be 100% covered. After 3 months of calling (and never hearing back from their maintenance department as repeatedly promised) we said we wanted a certificate for a new refrigerator. LG stated that they needed the original proof of purchase, which we provided via download at least 5 times. Then we were told we’d get a refund for the refrigerator since this MAJOR household appliance had been broken for over 3 months and I’d receive an email from them within 5 business days that would detail the refund process.
Again, no response and no email explaining why. I just got off the phone with one of their “executive” staff who said the one-time courtesy repair that was extended in April, 2018 was “null and void”. She acknowledged all the issues and said they wouldn’t do anything at all.
DO NOT BUY LG products – they’re expensive and will break during the warranty period - their customer service is designed to string you along for months until you give up. DO NOT BUY LG!
Product or Service Mentioned: Lg Electronics Refrigerator.
Reason of review: Poor customer service.
Monetary Loss: $2022.
Preferred solution: Let the company propose a solution.