Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

$2000 fridge stopped working after 2.5 years. LG would only send out a repair person after I had already paid for troubleshooting by another company.

Now their tech has to diagnose the problem again, and only then order parts - total waste of my time and money. This is a known issue, as many have experienced, the issue is with the sealed system. I ran the so called "smart diagnostics" which was totally useless - it could not detect the problem. I am out cost of diagnosis, service labor, not to mentioned spoiled food, inconvenience of not having a fridge for days, and lost time at work so I can stay home for the repair man.

This fridge family has inherit flaws and LG knows it. I have lost faith in the LG Brand and will put my confidence, and $$, in another brand.

Reason of review: Bad quality.

Monetary Loss: $735.

Preferred solution: Full refund.

I didn't like: Reliability, Lg does not stand behind their products, Quality of refrigerators, Speed of repair, Customer service interactions - did not keep me well informed.

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LG Electronics

Wow, I can wholeheartedly say that I apologize for your experiences with this matter. It baffles me that you had to deal with spoiled food, added expenses, as well as time away from work.

I honestly want to help with this issue, if you still need assistance on this matter.

Click on the link below so that I can provide a helping hand. ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_5346041B3E83843181B4C21FC4B4CC7D&agent=4588426 Type your message here


I live on the island of Jamaica and was considering buying a side by side door fridge by LG but while researching online I see many persons having problems with the brand


Purchased an LG Elite model 795 refrigerator at Sears and stopped working in less than 2 years, lost food and had to pay $335 labor to install a new compressor, Sears would not do anything regarding the labor costs to install. Done with Sears and LG

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