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2 comments

$2000 fridge stopped working after 2.5 years. LG would only send out a repair person after I had already paid for troubleshooting by another company.

Now their tech has to diagnose the problem again, and only then order parts - total waste of my time and money. This is a known issue, as many have experienced, the issue is with the sealed system. I ran the so called "smart diagnostics" which was totally useless - it could not detect the problem. I am out cost of diagnosis, service labor, not to mentioned spoiled food, inconvenience of not having a fridge for days, and lost time at work so I can stay home for the repair man.

This fridge family has inherit flaws and LG knows it. I have lost faith in the LG Brand and will put my confidence, and $$, in another brand.

Reason of review: Bad quality.

Monetary Loss: $735.

Preferred solution: Full refund.

I didn't like: Reliability, Lg does not stand behind their products, Quality of refrigerators, Speed of repair, Customer service interactions - did not keep me well informed.

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Anonymous
#1536876

I live on the island of Jamaica and was considering buying a side by side door fridge by LG but while researching online I see many persons having problems with the brand

Anonymous
#1534776

Purchased an LG Elite model 795 refrigerator at Sears and stopped working in less than 2 years, lost food and had to pay $335 labor to install a new compressor, Sears would not do anything regarding the labor costs to install. Done with Sears and LG

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