customer service service customer warranty repair problem phone products refrigerator home
1.0
Details
Have tried reaching out to LG on multiple occasions. Between our electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most...
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1 comment
Anonymous
#1762527

$10,000 means nothing to a giant multinational corporation like Lucky Goldstar. It's less than one second's worth of production at some far east factory. To us, it's our hard earned money ; to them, just another fish in the sea.

Featured
Review
#1637659 Review #1637659 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
1.0
Details
LG fridge stopped working. LG said the would have tech come out today between 8 and 5. Around 2:30 I called LG to get an update. The said the work order was cancelled w/o reason. They assured me they would escalate the problem and have a resolve within 30 minutes. I...
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Review
#1591081 Review #1591081 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details

Update by user May 22, 2019

I was asked if LG ever responded..NO they do not care even with their faults,their namesake slogan Life Is Good ;it is for LG.I bought all Samsung and life is Now good for me-bye bye LG

Original review posted by user Apr 22, 2019

Why would LG engineers design Matching appliances to have different color...
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Review
#1519392 Review #1519392 is a subjective opinion of poster.
Product
Lg Electronics Range
Reason of review
Poor customer service
Loss
$2000
Preferred solution
replace with matching products
Tags
  • bad LG product design
3.0
Details
I could not figure out why I was getting rough spots on my white uniform since I work as a nurse and I put in brand new white uniforms and I ruined them all and I googled it and I thought it was maybe coming from something at that lodge piece of metal that got lodged...
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Review
#1417107 Review #1417107 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine

The worst company I ever was dealing with | Lg Electronics review from Key West, Florida

I bought LG tv with defects. I tried to get LG send somebody to check on tv After 10 months of calling and dealing with LG costumer service I finally wave white flag.I gave up.This people deserve sell water in the dessert.Never again in my life going to buy LG products
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Review
#1367590 Review #1367590 is a subjective opinion of poster.
Product
Lg Electronics Tv
Reason of review
Bad quality
1.0
Details
Not even 6 month old dishwasher stops working. Whole control panel just is unresponsive. Call warranty and they send someone out who brings 3 different parts. None fix the problem. Fast forward a week, same guy, different part and still not working. Fast forward mother...
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Review
#1211753 Review #1211753 is a subjective opinion of poster.
Service
Lg Electronics Dishwasher Repair
Reason of review
Bad quality
1.7
Details

Update by user Dec 28, 2017

Part had to be reordered by the tech because LG advised him that the part was not shipping for some reason under the current order. The part arrived the next day (Dec 23) late and the tech came out on the 24th (Christmas eve) to replace it. This is a month after it...

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Resolved
Review
#1150475 Review #1150475 is a subjective opinion of poster.
Cons
  • Refrigerator
  • Customer service does not care and does not help
  • Repair service
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • LG customer service usa
  • Warranty And Customer Service
  • Lpxs30866D

Very Damaging and Wet Situation with LG Washers Door pops open | Lg Electronics review from Doral, Florida

We just had our LG Steamwasher Modell WM 2801 HLA the second time popping the door open during a wash cycle. Friday evening 10 22 2017 the first time was about a month ago and it flooded the 2 rooms pretty good so about 1 inch of Water everywhere. The first time we thought it is a coincident the Unit would not start while open and if running you could not open the door manual. But twice in a row is to much, and no one cant say when it happens next. We contacted LG on Saturday but until now no response Weekend so lets see on Monday. This has to be adressed from the company otherwise this will lead to a costly recall and a possible class action situation We need everyone to come forward if they had the same problem. Chris and Helen Pausenwein Palmetto Florida
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Review
#1118751 Review #1118751 is a subjective opinion of poster.
Product
Lg Electronics Wm2801hla Washing Machine
Pros
  • Washer
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Exchange the defective Unit

Awefull Product...worse customer service | Lg Electronics review from Titusville, Florida

1.7
Details
LG Urbane 2 display went black after 2 weeks. No where near water except sweat while running. Sent in for repair and they claimed water damage by sweat or cold and refused to repair. The call to the service rendered nothing but foreign checklist monkeys who could only say, "there is nothing I can do", "the Technician said...". It appears to be the only company where a Technician overrides apparent managers in the decision process. I have never had this poor of service in any product support in my entire life. NEVER NEVER NEVER will buy an LG product again. I am however extremely glad I found this out before I almost purchased a $1600 dollar Heat Pump Dryer. I manage an account of more than 1000 mobile devices, and LG will feel my pain as a result of this.
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Review
#923626 Review #923626 is a subjective opinion of poster.
Product
Lg Electronics Urbane Watch
Cons
  • Poor customer service
  • Cs lacks escalation options
Reason of review
More than one...defective device, bad quality, not as described, did not honor warranty, and extermely poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Contact Lg Electronics Customer Service

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Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
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Lg Electronics - Customer Care Review from Sunrise, Florida

This has been a terrible experience for me. Starting with the lack of knowledge and focus of the representatives. At the beginning I called three times, first one, long time ago to request to open a case to get my cell fixed. I spent a long time talking to the lady explaining her the situation with the phone gps. Because more than a month had passed since my first call l decided to call again to make sure my case was still up to date. Also to verify that the note says the problem my cell has "the GPS!!!". Besides that I told her that now my cellphone was getting overheated sometimes. She says everything would remained the same so I sent it as soon as I could find another device to use in the meantime. A couple of days after I sent it, l called to see if they already had received it. The agent told me that he couldn't track my cell. It was the beginning of the week and he said I needed to wait until Friday for them to SEND IT BACK TO ME TO START THE PROCESS ALL OVER AGAIN CAUSE ANYWAY MY CASE WAS CLOSED CAUSE EVERY LABEL WAS GOOD JUST FOR A MONTH. I of course asked to talk to a manager who could not only track my cell and tell me that they were supposed to receive it the next day but also that the case WAS STILL OPEN cause it's good for up to six months not for just one month like the disoriented guy had told me a minute earlier. I thought it had been just a bad moment cause he assured me everything was going to be ok and that I will be receiving my phone in about ten labor days after received. Once again I asked him to double check what it says in the notes about the gps and also that it was overheating. I couldn't believe when he said that WAS NOT under the notes but he was going to write it down at that moment. I didn't realize to ask him WHAT was on the notes then but I thought I was going to be ok now that the manager was taking care of the situation and trying to help. For some odd reason my outlook email (where I receive the emails about this kind of stuff) was not notifying me of the incoming mails. So what a surprised when a few days later I when to check my emails and I see a couple of emails from them, saying the last one that they've repaired "THE CAMERA AND VIDEO LENSE" and had sent it back to me already!!! What the heck the camera and video lense has to do with the problem my phone has?! At what moment did I mention anything to do with that? I called (I knew there was nothing to do anyways) and the guy told me that the manager DID put the note but it was TOO LATE cause they already had it at the technic department by then and it had been sent back to me (which I already knew!) What a terrible mess they have over there!! Do you think the story is over? Oh, no! I made the big mistake of trusting them one more time. Made a new phone call, ask to open a new case, explain all the situation, send the phone back again and what a surprise, guess what they repaired this time? The Speaker/Receiver!!!! I would like to leave clear that (even when my English is completely understandable) almost all my phone calls where in Spanish, my primary language, so no language barriers were involved I that. I decided to call one last, not with the hope to get any kind of help any longer but at least to make a complain to a manager for at least they to fix something over there and other people don't have to go thru what I went thru. The manager told me he was going to escalate things and he will give me a call with an answer within the next 48 hours. That was over two week ago and "I'm still waiting for that phone call". Having no other choice than to go back and start using my cellphone even without gps, (because I can't afford to throw it away in the trash can) I called Metro PCS, which is my provider, to activate it and it was not reading the sim card so I had to go to one of their locations. The guy finally could make the phone to read the sim card after a few intents and he told me the phone had an update available and maybe after that the gps would work. I waited until the night, I made the update and the phone still has no gps whatsoever. As a conclusion I have to keep dealing with this *** phone until I have the money to buy a new one for the simple reason LG didn't put any effort on fixing it cause (obviously) I'm not going to call for a new case, print the label, lose my time (which is very limited due to my busy life full time job/school) take it to fedex location, all for nothing...Doesn't this history suck too much?! Do you think any customer deserve this kind of disrespect?!
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Review
#909909 Review #909909 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Order processing issue