1.0
Details
Have tried reaching out to LG on multiple occasions. Between our electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most...
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1 comment
Anonymous
#1762527

$10,000 means nothing to a giant multinational corporation like Lucky Goldstar. It's less than one second's worth of production at some far east factory. To us, it's our hard earned money ; to them, just another fish in the sea.

Featured
Review
#1637659 Review #1637659 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
1.0
Details
LG fridge stopped working. LG said the would have tech come out today between 8 and 5. Around 2:30 I called LG to get an update. The said the work order was cancelled w/o reason. They assured me they would escalate the problem and have a resolve within 30 minutes. I...
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Review
#1591081 Review #1591081 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details

Update by user May 22, 2019

I was asked if LG ever responded..NO they do not care even with their faults,their namesake slogan Life Is Good ;it is for LG.I bought all Samsung and life is Now good for me-bye bye LG

Original review posted by user Apr 22, 2019

Why would LG engineers design Matching appliances to have different color...
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Review
#1519392 Review #1519392 is a subjective opinion of poster.
Product
Lg Electronics Range
Reason of review
Poor customer service
Loss
$2000
Preferred solution
replace with matching products
Tags
  • bad LG product design
3.0
Details
I could not figure out why I was getting rough spots on my white uniform since I work as a nurse and I put in brand new white uniforms and I ruined them all and I googled it and I thought it was maybe coming from something at that lodge piece of metal that got lodged...
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Review
#1417107 Review #1417107 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
1.7
Details

Update by user Dec 28, 2017

Part had to be reordered by the tech because LG advised him that the part was not shipping for some reason under the current order. The part arrived the next day (Dec 23) late and the tech came out on the 24th (Christmas eve) to replace it. This is a month after it...

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Resolved
Review
#1150475 Review #1150475 is a subjective opinion of poster.
Cons
  • Customer service does not care and does not help
  • Repair service
  • Refrigerator
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • LG customer service usa
  • Warranty And Customer Service
  • Lpxs30866D

The worst company I ever was dealing with | Lg Electronics review from Key West, Florida

I bought LG tv with defects. I tried to get LG send somebody to check on tv After 10 months of calling and dealing with LG costumer service I finally wave white flag.I gave up.This people deserve sell water in the dessert.Never again in my life going to buy LG products
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Review
#1367590 Review #1367590 is a subjective opinion of poster.
Product
Lg Electronics Tv
Reason of review
Bad quality
1.0
Details
Not even 6 month old dishwasher stops working. Whole control panel just is unresponsive. Call warranty and they send someone out who brings 3 different parts. None fix the problem. Fast forward a week, same guy, different part and still not working. Fast forward mother...
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Review
#1211753 Review #1211753 is a subjective opinion of poster.
Service
Lg Electronics Dishwasher Repair
Reason of review
Bad quality

Very Damaging and Wet Situation with LG Washers Door pops open | Lg Electronics review from Doral, Florida

We just had our LG Steamwasher Modell WM 2801 HLA the second time popping the door open during a wash cycle. Friday evening 10 22 2017 the first time was about a month ago and it flooded the 2 rooms pretty good so about 1 inch of Water everywhere. The first time we thought it is a coincident the Unit would not start while open and if running you could not open the door manual. But twice in a row is to much, and no one cant say when it happens next. We contacted LG on Saturday but until now no response Weekend so lets see on Monday. This has to be adressed from the company otherwise this will lead to a costly recall and a possible class action situation We need everyone to come forward if they had the same problem. Chris and Helen Pausenwein Palmetto Florida
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Review
#1118751 Review #1118751 is a subjective opinion of poster.
Product
Lg Electronics Wm2801hla Washing Machine
Pros
  • Washer
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Exchange the defective Unit

LG stands for Low Grade | Lg Electronics review from Fort Lauderdale, Florida

2.1
Details
I am SOOOO disappointed with my LG experience. We have a refrigerator, oven, dishwasher, washer and dryer. We have had problems with ALL of them, but the worst with the fridge and oven. We even have trouble with our LG Tv and Blu-ray player! I thought we made a smart decision with choosing LG 7 years ago, because they were the latest technology and trend. My best friend had bought all LG the year before and was happy with it... But then the problems start (even with her). I have way too much to say if I speak of all the products, so I will focus on the fridge. The fridge stopped cooling with no warning whatsoever when it was 4 years old. We had to scramble to get a couple coolers with ice to save all our groceries. I called LG but they wanted to charge an outrageous amount just for the service call, about $80 and they said that doesn't include fixing it. So if their estimate would be too high and I would want to go with someone else, they still get $80. So I called a local company who specializes in LG. Their service fee was only $25. They came out and said it was either the compressor or a relay. If it is the compressor, it would be about $800, which is half the price of my $1600 fridge. Thankfully it was the relay, which was $125. But they can only guarantee the part for one year. Worst of all, they didn't have the part on hand and had to order it. We lived with no fridge, out of a cooler, for 3 weeks! Sure enough, 2 years later, same thing happens right when we return from vacation. Thank God it didn't happen while we were away! So once again, everything is melting and we have to scramble to save the food. This time they put a stronger relay, so it was $150, plus the $25 service fee, and they happened to have it, so the silver lining was we only lived out of a cooler for two days. But the tech said the compressor is extremely weak and I am lucky if i get another year or two max out of the fridge before it dies. At that point the fridge was only 6 and a half years old!! I simply don't have the energy to fight with LG because of all the bad reviews I see on the customer service. So I want to warn all the consumers out there to prevent this from happening to them. Choose another brand... On a side note, my stove/oven stopped working 6 weeks after the fridge went out the first time..great timing lol. The digital panel stopped working after the numbers started fading months before. Well, because it's digital, you can't turn anything on. I wish I still had the old school one with the knobs because the digital panel cost $250! That's half the price of the oven. And of course only one year guarantee on the part. Thankfully, it's been almost three years and so far so good. But if it happens again, I don't want to invest that much again into this piece of junk. How can LG be okay with doing business this way?! And of course this stuff happens once it's out of warranty. We live paycheck to paycheck, so when this stuff happens, it really hurts us. We thought investing in high end products would pay off in the end, but we worked hard to pay off over $5,000 over a few years and got screwed :-( I did not get extended warranties because I believe if the company makes good products I shouldn't need to. What happened to products lasting?? I sound like my mother lol but they really don't make things with pride, like they used to. Her 20 year old fridge is still going strong! If LG sees this, they should offer me some kind of credit out of good faith, but I have low expectations. Atleast I can warn the innocent consumers who work hard for their money.
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Review
#886723 Review #886723 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Quality of refrigerators
  • Not willing to fix the persisting problem
Reason of review
Bad quality
Loss
$2175
Preferred solution
Let the company propose a solution
Tags
  • LG sucks
  • Lg Bad Quality
  • Lg Refr

Contact Lg Electronics Customer Service

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Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
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The #1 stinking, worthless, cheap company worldwide | Lg Electronics review from Saint Petersburg, Florida

1.6
Details
We have used several LG products over the years and some have been great and are still in use. However some were junk and when you need customer service it's like renting an *** you are going to get screwed. Afew years back we purchased an LG referg over 2000.00 on sale with 5 year warranty. # times an motor went and we were told it was an defect and the problem was corrected with the 3 rd motor. It was untill an few months after the 5 year went so did the unit same problem.What about the lemon law the only lemon with this company is the sour taste in your mouth. Both 2 LG-G5 phones in May Verizon with an rebate from LG for 2 battery's and craddles. Called the LG rebate office sorry it ended last night. Last night bought an 200.00 microwave tryed to register my warranty website doesn't work called customer service she said i had to e-mail another dept. Ask for an supervisor they'll tell u the same thing on hold for 35 minutes hung up. Called Corp what an not so funny joke. Why do i continue to buy LG have you been shopping lately USA makes no products stores carry.We all need to come together and direct our anger at the stores that sell LG products and refuse to shop with them if they do not stop selling LG products or honor the warrantys and deal with LG them selfs. We are being lied to robbed and our money is even leaving our Nation while US citizens are jobless
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Review
#897438 Review #897438 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Lack of customer service
  • Think they are final say reguardless of terms
Reason of review
All above
Preferred solution
Let the company propose a solution