State: Florida Product: Lg Electronics Refrigerator Clear all filters (13 of 160 reviews match)
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1.0
Details
Have tried reaching out to LG on multiple occasions. Between our electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most...
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1 comment
Anonymous
#1762527

$10,000 means nothing to a giant multinational corporation like Lucky Goldstar. It's less than one second's worth of production at some far east factory. To us, it's our hard earned money ; to them, just another fish in the sea.

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Review
#1637659 Review #1637659 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
1.0
Details
LG fridge stopped working. LG said the would have tech come out today between 8 and 5. Around 2:30 I called LG to get an update. The said the work order was cancelled w/o reason. They assured me they would escalate the problem and have a resolve within 30 minutes. I...
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Review
#1591081 Review #1591081 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
1.4
Details
HHGregg screwed
I purchased $16000.00 worth of appliances January 2015 and all 5 year PSP warrantee's now my Lg side by side is not freezing i just tried calling HHGregg and no answer looked online and seen they closed all stores so i guess im screwed out of my money and will have to...
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4 comments
Anonymous
#1362504

Good luck!

The issue here is to purchase at well known places that surely will not go out of business.

Try going through LG but I doubt you were smart enough to get a warranty through them or a business that lasts longer.

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#1085260 Review #1085260 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
The LG.refrigerator we wanted was not in stock so Manager had us look at at a similar model only difference he said was the showcase door,which we wouldn't get and everything else was the same,including the much wanted chill drawer for beverages. When it was delivered...
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Review
#1072972 Review #1072972 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Not as described/ advertised
Tags
  • Bad Customer Service

Lg Electronics in Saint Petersburg, Florida - The #1 stinking, worthless, cheap company worldwide

1.6
Details
We have used several LG products over the years and some have been great and are still in use. However some were junk and when you need customer service it's like renting an *** you are going to get screwed. Afew years back we purchased an LG referg over 2000.00 on sale with 5 year warranty. # times an motor went and we were told it was an defect and the problem was corrected with the 3 rd motor. It was untill an few months after the 5 year went so did the unit same problem.What about the lemon law the only lemon with this company is the sour taste in your mouth. Both 2 LG-G5 phones in May Verizon with an rebate from LG for 2 battery's and craddles. Called the LG rebate office sorry it ended last night. Last night bought an 200.00 microwave tryed to register my warranty website doesn't work called customer service she said i had to e-mail another dept. Ask for an supervisor they'll tell u the same thing on hold for 35 minutes hung up. Called Corp what an not so funny joke. Why do i continue to buy LG have you been shopping lately USA makes no products stores carry.We all need to come together and direct our anger at the stores that sell LG products and refuse to shop with them if they do not stop selling LG products or honor the warrantys and deal with LG them selfs. We are being lied to robbed and our money is even leaving our Nation while US citizens are jobless
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Review
#897438 Review #897438 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Lack of customer service
  • Think they are final say reguardless of terms
Reason of review
All above
Preferred solution
Let the company propose a solution

Lg Electronics in Fort Lauderdale, Florida - LG stands for Low Grade

2.1
Details
I am SOOOO disappointed with my LG experience. We have a refrigerator, oven, dishwasher, washer and dryer. We have had problems with ALL of them, but the worst with the fridge and oven. We even have trouble with our LG Tv and Blu-ray player! I thought we made a smart decision with choosing LG 7 years ago, because they were the latest technology and trend. My best friend had bought all LG the year before and was happy with it... But then the problems start (even with her). I have way too much to say if I speak of all the products, so I will focus on the fridge. The fridge stopped cooling with no warning whatsoever when it was 4 years old. We had to scramble to get a couple coolers with ice to save all our groceries. I called LG but they wanted to charge an outrageous amount just for the service call, about $80 and they said that doesn't include fixing it. So if their estimate would be too high and I would want to go with someone else, they still get $80. So I called a local company who specializes in LG. Their service fee was only $25. They came out and said it was either the compressor or a relay. If it is the compressor, it would be about $800, which is half the price of my $1600 fridge. Thankfully it was the relay, which was $125. But they can only guarantee the part for one year. Worst of all, they didn't have the part on hand and had to order it. We lived with no fridge, out of a cooler, for 3 weeks! Sure enough, 2 years later, same thing happens right when we return from vacation. Thank God it didn't happen while we were away! So once again, everything is melting and we have to scramble to save the food. This time they put a stronger relay, so it was $150, plus the $25 service fee, and they happened to have it, so the silver lining was we only lived out of a cooler for two days. But the tech said the compressor is extremely weak and I am lucky if i get another year or two max out of the fridge before it dies. At that point the fridge was only 6 and a half years old!! I simply don't have the energy to fight with LG because of all the bad reviews I see on the customer service. So I want to warn all the consumers out there to prevent this from happening to them. Choose another brand... On a side note, my stove/oven stopped working 6 weeks after the fridge went out the first time..great timing lol. The digital panel stopped working after the numbers started fading months before. Well, because it's digital, you can't turn anything on. I wish I still had the old school one with the knobs because the digital panel cost $250! That's half the price of the oven. And of course only one year guarantee on the part. Thankfully, it's been almost three years and so far so good. But if it happens again, I don't want to invest that much again into this piece of junk. How can LG be okay with doing business this way?! And of course this stuff happens once it's out of warranty. We live paycheck to paycheck, so when this stuff happens, it really hurts us. We thought investing in high end products would pay off in the end, but we worked hard to pay off over $5,000 over a few years and got screwed :-( I did not get extended warranties because I believe if the company makes good products I shouldn't need to. What happened to products lasting?? I sound like my mother lol but they really don't make things with pride, like they used to. Her 20 year old fridge is still going strong! If LG sees this, they should offer me some kind of credit out of good faith, but I have low expectations. Atleast I can warn the innocent consumers who work hard for their money.
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Review
#886723 Review #886723 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Quality of refrigerators
  • Not willing to fix the persisting problem
Reason of review
Bad quality
Loss
$2175
Preferred solution
Let the company propose a solution
Tags
  • LG sucks
  • Lg Bad Quality
  • Lg Refr

Lg Electronics in Boca Raton, Florida - Last piece of LG junk we will ever purchase

Bought LG fridge in Nov. 2011 at a cost of over $2300 USD. In 2012 we had to replace the ice maker TWICE!. It has now failed again and LG says I must pay for the replacement. How does the same part fail 3 times - once every year? We will NEVER buy LG again. Unfortunately, we purchase an LG washer and dryer last year and hope we do not have to interface with this company again.LG - "life is G-D Awful!". Next stop Samsung or GE!
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Review
#795993 Review #795993 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality
Loss
$2300
Preferred solution
Let the company propose a solution

Lg Electronics in Pembroke Pines, Florida - LG Regrigerator Service has failed for 14 days to send a repair person.

Daily I am given an appointment time. No one shows up. No one calls me. I call the service center and they reschedule the appointment. No one shows up. No one calls me. I call the service center and they reschedule the appointment. This has gone on for 14 days. I still have not had my refrigerator repaired. I HAVE NEVER HAD THIS MUCH TROUBLE TRYING TO GET SERVICE IN MY 70 YEARS. I WILL NEVER BUY LG AGAIN. I URGE EVERYONE TO NEVER BUY THESE PRODUCTS, The service department is incompetent, impolite, and seems to be oblivious to the turmoil that I have had in my life dealing with them every day for 2 weeks with no progress with my issue and no refrigerator. I NEED HELP!
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Review
#486246 Review #486246 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Loss
$300
Tags
  • furious over lack if company integ

Lg Electronics in Orlando, Florida - LG Refrigerator

We purchased a LG refrigerator in 2006. In 2012 we discovered a leak in the water line. It ruined the drywall and refrigerator panel. We paid to have this all repaired. 2 months later this happened again.(we again paid to have it repaired) We then discovered that it had leaked behind all of our kitchen cabinets causing a huge mold issue. We had to file a claim with our insurance company to cover it replacing all of our kitchen cabinets. We then paid an LG repair man to fix the waterline.(150.00) It just broke AGAIN! LG will do NOTHING to help us with the refrigerator!
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1 comment
Anonymous
#729560

I agree. I purchased a refrigerator no more than two years ago and after 1 week the water and ice make went out.

I made an attempt to contact LG directly and spoke to the most rude representative.

I can't believe that a multi million company can't even provide the consumer an opportunity to describe the issues that I've had. Very disappointed

Review
#446130 Review #446130 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Loss
$15000

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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Lg Electronics in Miami, Florida - Icemaker worthless

purchased an 1800.00 LG refrigerator last year. Icemaker will NOT make a tray of ice in four days. Replaced filter two months ago and info monitor keeps telling me to replace filter. At 50 bucks a pop from Home Depot, I don"t think so. Am ready to donate this piece of junk and buy a dependable fridge from a local dealer. I have to make this at least a hundred words, or so the prompter says. So here goes. I will Never again purchase a LG product. I shboould have stuck with the tried and true brands I an familiar with. Also the Home Depot people should be more informed as to the quality of products they are selling. I have purchased 5 major appliances in the past six years from Home Depot. Never again.
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#326785 Review #326785 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator