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Lg Electronics in Tampa, Florida - LG TV Stand design flaw.

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I purchased a LG 60" 1080P SMART Plasma TV (net weight: 77.2 pounds) on Dec 6 2014 for Xmas. I mounted it on the (5 pound) plastic stand provided and used the 3 screws that came with it. There’s a design flaw right there. Mounting a 77.2 pound 60” TV on a 5 pound plastic base held by only 3 screws (Samsung uses 6) which is screwed into an ALL plastic meets plastic base top and bottom, but I digress. Less than 2 1/2 months later at 2 a.m. one night, we heard a big crash in the living room. My first thought was that someone had broken into my house. When I went into the living room I saw the LG TV lying flat on the floor. I took a few pictures with my smart phone of the TV, stand, and the shattered plastic inside the top of the stand itself. (The section on the base of the TV that fits into the stand that required the 3 screws shattered into many pieces). Now, my nightmare really begins. I called 1.800.234.000, LG Service Representative Department which connected me to an oversea call center located in the Philippines. After many attempts to explain my concerns, I was transfer twice and remained on hold for over 30 minutes or so. I final got to speak to someone of authority and he asked me to go their website and explain the problem and also send pictures of which I immediately did. Then they agree to send a TV technician to, “investigate the problem.” As the days grew, no technician yet, I received call from their LG tech support to tell me that they recommend that I should have wall-mounted the TV. I said, “Then why is it that you provide your customers with a stand? He have no answer for that. Besides, it says in the owner’s manual Section: Setting Up The TV, quote: “You can mount your TV to the wall or attach the stand if you wish to place the TV on an entertainer center or other furniture.” Still no answer for that tidbit of information from the LG manual instructions. (They should really know their product better than that.) Then a yesterday, a TV repair technician named Ron came and analysis, investigated, scrutinized and took a few pictures of the TV, the plastic stand and fittings and came to the conclusion that the screws gave out and that the TV fell. He saw no customer error there as he stated to me. Listen, I have no little kids running around the house. No 100 lb. dog. That could have knock the TV over. Gee whiz. Ron’s boss Phil called today and submitted Ron’s report to LG. After 45 mins. of transfers and being on hold, the person on the LG Support side said NO. He stated that “It was the customer fault for tightening the screws too tight! So they were not responsible.” Say what?! So what torque value I should have used again? I hand screwed them in and DID NOT use a power drill. I called this afternoon and insisted that I speak to a customer support person in the USA. After a 20 min. wait I finally spoke with a Rep named Willie out of Alabama. He promised me that he would call the TV repair technician that came to my house and look into it the matter further. I will never buy a LG product again. I will not, would not recommend LG to anyone. I’ll keep you posted to see if Willie from Alabama can help. My advice to you….buy Samsung. I have a 55” Samsung TV mounted on its stand in the back of a Samsung Sound Bar and it’s still on it after 3 years of hundreds of loud, shoot’em up movies and TV shows!
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#604725 Review #604725 is a subjective opinion of poster.
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Lg Electronics Tv
Pros
  • Quality of picture
Cons
  • Customer service and attitude

Lg Electronics in Tampa, Florida - Broken TV

My 60" LG TV broke three months after purchase. Dealing with LG customer Service was a nightmare. LG at first refused to repair or replace the TV in a timely manner. I actually had to threaten them with complaints to the Better Business Bureau (BBB) and Federal Trade Commission (FTC) before they were "miraculously" able to locate a part they'd previously claimed was "not in stock". LG employees refused to return my calls and refused to provide me with the name and business address of their USA CEO so I could write to him directly. DO NOT BUY LG!!! I will never buy LG again.
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#389145 Review #389145 is a subjective opinion of poster.
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Lg Electronics Tv

LG Electronics defective TV and service

NO SATISFACTION.MailContactsCalendarNotepadWhat's New?Mobile MailOptions Mail OptionsColorsMail PlusSwitch to All-New MailOptions Mail Search Try the new Yahoo! Mail Folders[Add a new folder]InboxDraftsSentSpam[Empty all the messages from the Spam folder]Trash[Empty all the messages from the Trash folder]Search ShortcutsMy PhotosMy AttachmentsChat & Mobile Text[Hide]I am Available2 Online Contacts[Add]John Cross - Samsung Refman - Not Listed? New Chat0 Mobile Contacts[Add]You don't have any Mobile Text contacts yet. Start a Text MessageSettings Go to Previous message | Go to Next message | Back to MessagesMark as Unread | Print ReplyReply AllMove...Inbox Flag this messageFix My LG Electronics TV ComplaintThursday, June 3, 2010 12:54 AMFrom: "Ian Paterson" View contact detailsTo: "SHERYLL ANNE RUMBAOA" Dear Sheryll, As you ignore my legitimate complaints and Mr Galvin only seeks to sell me one more of your TV products, I have sought recourse through Google "Consumer Complaints." I have started with 3 of the web sites and will continue to the end of the list in the public interest. Sincerely, Ian Paterson --- On Wed, 5/12/10, SHERYLL ANNE RUMBAOA wrote: From: SHERYLL ANNE RUMBAOA Subject: Re : Re: Re : FW: Repair my plasma TVTo: "Ian Paterson" , jessie.galvan@lge.comDate: Wednesday, May 12, 2010, 8:41 AM Sir Ian, With regards to this, i will again forward it to sir jess, any updates i will get back to you sir., Tnx ---------- Original Message ---------- From : Ian Paterson To : SHERYLL ANNE RUMBAOA (anne.rumbaoa)Date : 10/5/8 11:14:16Subject : Re: Re : FW: Repair my plasma TV Dear Sheryll Anne, I receiveda phone call at 5pm yesterday from a girl who said she was working for Jessie Galvan and that I was to pay P6,000 for transport to a truck. I said I am a pensioner who cannot lift and when I last spoke to Mr Galvan it was agreed he would collect the TV not at my expense. After the 4 months of no use, the 4 failed attempts to fix and now this un professional approach by LG, I find this approach as despicable and unprofessiona. I have already paid P14,000 for a board that only lasted less than 6 months. I wish now to confirm whether or not Mr Galvan has support from any others in LG for this latest outrage. Sincerely, Ian Patersonl-. -- On Fri, 4/30/10, SHERYLL ANNE RUMBAOA wrote: From: SHERYLL ANNE RUMBAOA Subject: Re : FW: Repair my plasma TVTo: "JAEME ANN ENRIQUE" , tunajoebackpacker@yahoo.comCc: "JESSIE GALVAN" , "SHERYLL HADAP" , "GLENN LISTANA" Date: Friday, April 30, 2010, 3:09 AM Sir Ian, Good Day! According to sir jess, we will make an arrangement with the courier or trucking first. Will then advise you when or how we can easily get your unit to your place and bring it here in Lg head office.. Tnx for your cooperation sir. Sheryll Anne ---------- Original Message ---------- From : LGEPH Customer Management(CIC) JAEME ANN ENRIQUE officer(jaemeann.enrique@lge.com, 63-2-640-2525)To : JESSIE GALVAN officer(jessie.galvan), SHERYLL HADAP assistant(sheryll.hadap), SHERYLL ANNE RUMBAOA (anne.rumbaoa)Cc : GLENN LISTANA officer(glenn.listana)Date : 10/4/30 10:20:15Subject : FW: Repair my plasma TV Sir… pls po… -------------------------------------------------------------------------------- From: Ian Paterson [mailto:tunajoebackpacker@yahoo.com] Sent: Friday, April 30, 2010 9:09 AMTo: jaeme ann enriqueSubject: RE: Repair my plasma TV Good Morning Ann, Two LG repairman finally came to repair my LG plasma TV last Wednesday. They stayed for about an hour, picked up some parts, then left without advising me what the position is. As they are the 4th repairmen you have sent, wouldn't it make sense that they took the LG Plasma back to Manila where hopefully some skilled repairman at LG Head Office can solve the problem. If you have any better ideas after 4 months, I am willing to be advised. Is it necessary for me to contact your senior executives at LG head office and let them advise how I can get reasonable satisfaction? Sincerely, Ian Paterson --- On Mon, 4/12/10, jaeme ann enrique wrote: From: jaeme ann enrique Subject: RE: Repair my plasma TVTo: "'Ian Paterson'" Cc: "'JESSIE GALVAN'" , hugh.bermejo@lge.comDate: Monday, April 12, 2010, 8:30 AM Good Afternoon, We really do apologize for the long repair. I have already forwarded this to Mr. Jess Galvan. There is a part needed for the unit which is PCB Assembly, unfortunately we don't have available parts and still requesting with our Head Quarter to expedite the shipping of the parts. We will inform you as soon as possible for the arrival/schedule of the repair of your unit. For the warranty of units: Conventional TV only has 5 year warranty on picture tube itself, but the Plasma, LCD only has 1 year warranty on parts and labor. Regards,
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#187492 Review #187492 is a subjective opinion of poster.
Product
Lg Electronics Tv

LG electronics defective TV and service

NO SATISFACTIONDear Sheryll, As you ignore my legitimate complaints and Mr Galvin only seeks to sell me one more of your TV products, I have sought recourse through Google "Consumer Complaints." I have started with 3 of the web sites and will continue to the end of the list in the public interest. Sincerely, Ian Paterson --- On Wed, 5/12/10, SHERYLL ANNE RUMBAOA wrote: From: SHERYLL ANNE RUMBAOA Subject: Re : Re: Re : FW: Repair my plasma TVTo: "Ian Paterson" , jessie.galvan@lge.comDate: Wednesday, May 12, 2010, 8:41 AM Sir Ian, With regards to this, i will again forward it to sir jess, any updates i will get back to you sir., Tnx ---------- Original Message ---------- From : Ian Paterson To : SHERYLL ANNE RUMBAOA (anne.rumbaoa)Date : 10/5/8 11:14:16Subject : Re: Re : FW: Repair my plasma TV Dear Sheryll Anne, I receiveda phone call at 5pm yesterday from a girl who said she was working for Jessie Galvan and that I was to pay P6,000 for transport to a truck. I said I am a pensioner who cannot lift and when I last spoke to Mr Galvan it was agreed he would collect the TV not at my expense. After the 4 months of no use, the 4 failed attempts to fix and now this un professional approach by LG, I find this approach as despicable and unprofessiona. I have already paid P14,000 for a board that only lasted less than 6 months. I wish now to confirm whether or not Mr Galvan has support from any others in LG for this latest outrage. Sincerely, Ian Patersonl-. -- On Fri, 4/30/10, SHERYLL ANNE RUMBAOA wrote: From: SHERYLL ANNE RUMBAOA Subject: Re : FW: Repair my plasma TVTo: "JAEME ANN ENRIQUE" , tunajoebackpacker@yahoo.comCc: "JESSIE GALVAN" , "SHERYLL HADAP" , "GLENN LISTANA" Date: Friday, April 30, 2010, 3:09 AM Sir Ian, Good Day! According to sir jess, we will make an arrangement with the courier or trucking first. Will then advise you when or how we can easily get your unit to your place and bring it here in Lg head office.. Tnx for your cooperation sir. Sheryll Anne ---------- Original Message ---------- From : LGEPH Customer Management(CIC) JAEME ANN ENRIQUE officer(jaemeann.enrique@lge.com, 63-2-640-2525)To : JESSIE GALVAN officer(jessie.galvan), SHERYLL HADAP assistant(sheryll.hadap), SHERYLL ANNE RUMBAOA (anne.rumbaoa)Cc : GLENN LISTANA officer(glenn.listana)Date : 10/4/30 10:20:15Subject : FW: Repair my plasma TV Sir… pls po… -------------------------------------------------------------------------------- From: Ian Paterson [mailto:tunajoebackpacker@yahoo.com] Sent: Friday, April 30, 2010 9:09 AMTo: jaeme ann enriqueSubject: RE: Repair my plasma TV Good Morning Ann, Two LG repairman finally came to repair my LG plasma TV last Wednesday. They stayed for about an hour, picked up some parts, then left without advising me what the position is. As they are the 4th repairmen you have sent, wouldn't it make sense that they took the LG Plasma back to Manila where hopefully some skilled repairman at LG Head Office can solve the problem. If you have any better ideas after 4 months, I am willing to be advised. Is it necessary for me to contact your senior executives at LG head office and let them advise how I can get reasonable satisfaction? Sincerely, Ian Paterson
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#187402 Review #187402 is a subjective opinion of poster.
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Lg Electronics Tv

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
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