customer service service customer warranty repair problem phone products refrigerator home
Bought a $4,000.00 LG refrigerator in March, 2016. Since then I have had to call a service tech twice. Once in 2018, fan motor stopped working. Now, June 27, 2019, the LG Compressor is gone. It's been a week and I've lost a frig full of food. All frozen food was...
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Review
#1575570 Review #1575570 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality
Loss
$4320
Preferred solution
Full refund

Worst ever customer “service “ | Lg Electronics review from Mcdonough, Georgia

1.0
Details
1 year old too of the line refrigerator. Their certified repairman couldn’t fix. Same runaround and nasty service reps and supervisors as reported by others. Their entire jobs are to wear out complainers. Will not honor warranty. Avoid LG like the plague
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Review
#1479694 Review #1479694 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
2.2
Details
From the date of purchase in 2011, my LG Stainless French Door, Double Door Freezer on the Bottom, top-of-the-line appliance has been dysfunctional. Multiple tech visits because it could never make ice, constantly dripping from the dispenser because the ice bin would...
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Review
#1236819 Review #1236819 is a subjective opinion of poster.
Product
Lg Electronics Lmx25964St Refrigerator
Pros
  • Ice in door
  • Design with french doors and two drawer bottom freezer
Cons
  • Ice maker issues unadressed
  • Poor warranty response
  • Habitual compressor and sealed system issues unaddressed
Reason of review
Bad quality
Loss
$1200
Preferred solution
Let the company propose a solution
Tags
  • Stainless steel
  • French Door Refrigerator
  • Bad Lg Products And Service

LG TV | Lg Electronics review from Chatsworth, Georgia

1.9
Details
I purchased a LG TV 9/16/15 the screen started flashing and white lines appeared the week before my warranty expired. I called LG and was given the name of Service Center they said yes we will fix it, It is 10/5/16 they still HAVE NOT fixed my TV they will not give the service center the approval number. I have spent so much time on phone with these people.. finally a week ago I was told they mishandled the whole repair process. I have heard nothing from them since... so I am sitting on hold again to see what they say now. I will NEVER buy a LG product again .
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Review
#931592 Review #931592 is a subjective opinion of poster.
Service
Lg Electronics Tv Repair
Cons
  • Customer service and attitude
  • Getting the run around from customer service people
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Someone to fix my TV
Tags
  • Lg Worst Customer Service Products

LG Stylo | Lg Electronics review from Atlanta, Georgia

2.8
Details
I paid nearly $200 to upgrade to the LG Stylo. A few months later, the phone screen flickers and sometimes stops responding. Many people are having the same issues. I went back to the phone store and asked to have it repaired or replaced, they said it has to be replaced by LG. I contacted LG over 2 weeks ago and no one has replied. I have upgraded all the firmware, removed all apps, reset the phone, and still have the same issues. The screen flickers like a strobelight. It dims, but doesn't completely go black. It makes reading the phone very difficult and messes with my eyes.
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Review
#924829 Review #924829 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Cons
  • Horrible customer service
  • Lack of after-sales service
  • Slow service
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Free upgrade to the Stylo 2 or Iphone
Tags
  • defective products
  • Lg Bad Quality
1.0
Details
No Charger with LG Tone Pro Headset (HBS-750) - Lg Electronics review
This review is not based on the headset itself as it is toward LG. The product description on the box itself says that it includes a charger. All I received is a data cable. The first person I spoke to said that you only get a charger if you purchase it from Verizon....
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2 comments
Anonymous
#930468

I have the same problem

No charger in the box of my LG HBS 750

I bought it in best buy

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Review
#534884 Review #534884 is a subjective opinion of poster.
Product
Lg Electronics Charger
Reason of review
Poor customer service
Loss
$10
Preferred solution
send me a compatible charger to plug the data cable in.
Tags
  • charger not included
1.0
Details
I had a problem with my LG tablet continuously freezing up (homepage issue). I called and it was to be covered under my warranty and was given instructions for the sending the tablet off for repair. Off top, I was informed that the screen protector on my device would...
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2 comments
Anonymous
#1145815

Also check this http://fridgesreviews.com/lg-lsxs26366s-35-inch-side-by-side-26-cubic-feet-freestanding-refrigerator-stainless-steel/

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Review
#827836 Review #827836 is a subjective opinion of poster.
Service
Lg Electronics Tablet Repair
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

LG free extra battery and cradle feels like a rip off | Lg Electronics review from Atlanta, Georgia

2.9
Details
Needless to say that I’m a bit upset that I’ve tried to participate in the battery promo twice for my new LG G5 and all of the photos that LG can’t read were taken with the amazing camera on my LG phone. The day I brought home my new phone, I sent in my first application for the LG extra battery promo. It was rejected by LG because they couldn't read the receipt. My carrier printed a new copy of my receipt and I sent in a second application. This one was also rejected by LG. The best part is that each rejection was signed " All the best, LG Electronics. The phone has been great so far, but the lack of LG standing behind this promotion hasn't promoted my confidence in them standing behind their product if I do have a problem. This may be my last LG product.
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Review
#839719 Review #839719 is a subjective opinion of poster.
Service
Lg Electronics Lg G5 Battery Deal
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lg Electronics Lw1213Er Air Conditioner Review

2.3
Details
Bought a A/C unit and is only a few months old . It's making a sound like fan is hitting something PRSRRL. UOOO
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Review
#888050 Review #888050 is a subjective opinion of poster.
Product
Lg Electronics Lw1213er Air Conditioner
Reason of review
Bad quality

Contact Lg Electronics Customer Service

Website:
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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LG Customer Service WORSE than ComCast! | Lg Electronics review from Marietta, Georgia

1.0
Details
I did not think it possible that customer service for a company could be worse than a company WHO HAD TO CHANGE THEIR NAME because their customer service was so bad...but LG has managed it. I was unfortunate enough to have gotten a LG DVD player for Christmas. It broke less than 2 months later, and even according to LG couldn't be fixed. My rebate request has been "in process" for over 5 months. Every time I call they give me something else to do to "fulfill our process". Even though I had provided all the information to them in the first letter, then I had to do yet ANOTHER letter with the tag from the machine. After another month, they said they won't process the request because THE TAG WASN'T CUT IN HALF! WTF? Their mantra seems to be "Delay, delay, delay...maybe the customer will forget and we won't have to pay". I am sick to death of these people and I'm going to make sure that everyone I know KNOWS NOT TO BUY ANY LG product...EVER. And I see 10 - 40 new students each week. Someone needs to sue the *** out of these people.
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1 comment
Anonymous
#1228347

I also had horrible customer service from LG after my G4 wouldnt turn on past the initial boot up. never again LG !!

Review
#847061 Review #847061 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund