State: Georgia Product: Lg Electronics Repair Clear all filters (3 of 61 reviews match)

Lg Electronics in Atlanta, Georgia - LG Lost returned Package

I have contacted LG through 7 chats, two phone calls, in which they acknowledge that they signed for my returned blue tooth and then cannot find it. Every time they say they will escalate the case - NOPE. Last two phones calls - we will call you back - NOPE. I have provided the tracking number showing LG received it - what is so hard to admit you lost it and just replace the thing? Is a $100 blue tooth too much to ask for - obviously not if their docking agent took it home? UPS Tracking number 1ZR033A30345912592, LG repair authorization number A0145G63963.
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#500455 Review #500455 is a subjective opinion of poster.
Lg Electronics Repair

Lg Electronics in Alpharetta, Georgia - Mobile phone VS410PP

23 days after I bought the phone error messages started to pop up and I called customer service and they said I had to send it back to them to be repaired. It has been In Repair for a week. I use work for a technology company and it was 1-2 business days. Granted we catered to business clients but even still you could send a refurb to replace the phone that died. LG informed me today when I called that it takes two weeks to get your phone back. They probably figure that if they drag their feet in getting it fix I will give up and buy another phone.
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#441399 Review #441399 is a subjective opinion of poster.
Lg Electronics Repair

Lg Electronics in Athens, Georgia - LG defective dryer/washer; terrible customer service

This is the first time I have registered a complaint online. I have in the past been impressed with LG electronics so unknowingly I purchased a dryer and washer from LG hoping that these units would be stable units. Unfortunately, the dryer was defective within 6 years and similarly the washer had developed defective parts. I followed the recommendations of LG and had service to the home. They were 'sears' technicians according to LG suppposedly they could send 'LG techs'; but htey never did. After more than five visits and replacing almost every part of the dryer it still did not work. The washer parts needed to fix the unit were ordered and what was sent were not the proper parts because their parts suppliers are independent companies. After weeks and months of frustration, I contacted corporate LG including the CEO in Alabama, Young-Ha-Lee, who never responded to any of my letters and concerns. I was deferred to 'customer service' which was a joke. They refused to help even with the most basic efforts such as sending me the basic parts for the washer or sending a LG tech to repair the dryer (or even replace the dryer which basically was a lemon). So, after $2000.00 and only a few years of functional units (unlike my Kenmore which still works after 25 years), I am left with two large paperweights in my home. We have since been forced to purchase a new dryer and washer, of course, from another, better company. I found LG appliances to be totally worthless unable to stand the test of time and use. However, the response from the company at the corporate and customer service level was abysmal. I would recommend to all people contemplating purchasing a LG product, BEWARE, do your due diligence, and purchase from another company. Ths company does not care about the consumer so do not give them your money!!!!
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#333698 Review #333698 is a subjective opinion of poster.
Lg Electronics Repair

Contact Lg Electronics Customer Service

Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
(800) 243-0000
All Lg Electronics Contacts

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