Not resolved
2.2
Details
Price Affordability
Staff
Style and Design
Value for money
Warranty
0 comments

in order to get warranty repair on week old washer, LG schedules appointments with local service centers. First one didn't show up, then came on wrong day.

Second one gave one date, then changed to a week later. 40+ minute hold times, hard to reach a human, email confirmations contain wrong info. took over a half hour to get a supervisor on phone. Will just return product rather than deal with LG again.

Once you buy their product they just don't care about you anymore.

They actually told me to go back to retailer. I will go back to retailer----to return products and choose another manufacturer.

Product or Service Mentioned: Lg Electronics Washing Machine Warranty.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

I liked: Style of product.

I didn't like: Customer service does not deliver on promises, Product quality, Representative, Lg does not stand behind their products, Made appointment and did not tell service department.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like