Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

LG is probably the worst company I've ever the opportunity to deal with. My phone caught fire while charging on the ORIGINAL charger provided by the company when I purchased my phone two months ago.

I've had to send my phone in to them twice now to fix the issue as it is still under warranty until November. The first time they did not fix the issue, the screen wouldn't turn on, and instead gave me a new battery and charger. Talked to them again and sent the phone in a second time only for them to tell me that they mysteriously found water damage and it voided the warranty. However I never touched the phone when I got it back the first time other than putting the battery in and attempting to turn it on.

So, because they caused the damage I cannot get a replacement phone.

Not to mention customer service hung up on me twice when explaining this to them. I'm never buying from them again!

Product or Service Mentioned: Lg Electronics Cell Phone Charger.

Reason of review: Warranty issue.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

I didn't like: Repair issues handling, Customer care, Service offered, Speed to address my problem.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like