State: Illinois Clear all filters (19 of 1048 reviews match)
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The threats inside the housing where the leg screws in apparently broke one of the threads. If the dishwasher cannot withstand the wait it should be reengineering to a larger thread or sturdier material it is plastic and it broke off inside the housing unit The...
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1.8
#1349503

Lg Electronics in Quincy, Illinois - LG Washer WT5101HW

I purchased this washer in August 2010. It had a recall in November 2013 to replace the motor. Now, SIX YEARS LATER, THE CLUTCH HAS GONE OUT AND WILL COST ME $600 TO REPAIR. I have decided to go with a new Whirlpool washer and dryer as LG products are junk! How they can sell such junk is beyond me. This set cost me $2000 in 2010. I have also purchased an LG Refrigerator (that the icemaker works some of the time), Stove and Microwave. I will NEVER purchase any LG product again and will tell everyone I know what junk they are making and selling. They should be ashamed and put out of business!
1.0
Details
Customer service
Product or Service Quality
Staff
Style and Design
Warranty
Website
I didn't like
  • Quality of lg products
#946051
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I recently received a software update to my LG Mobile device. The update disabled my device to authenticate to wireless router, or otherwise my phone can no longer connect to WiFi. LG stated they will correct their mistake, which they acknowledged as their mistake, and...
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Anonymous
Anonymous

LG phones are JUNK! I have had two of them (present one included) and both phones are a mess! GPS stopped working, applications do not function well. Messages can take hour...

1.4
I liked
  • N o t h i n g
I didn't like
  • Not willing to fix the persisting problem
  • Lack of after-sales service
  • Are a garbage company
#885307

Lg Electronics Watch Repair Review from Chicago, Illinois

Absolutely the worst customer svc. Sent watch in for am estimate for a cracked screen, they wanted $80 for a 1"glass. Opted to not repair as watch still works fine. Got watch back, missing a screw, the other 3screws were falling out, and won't tighten. Sent back, with a note that I was aware of the screen issue, just wanted the screws fixed as they were responsible for this. They sent me another quote for the screen. 12 phone calls later, and hours literally, on hold, they finally agreed to fix the screw issue. Over a month without a working watch. I would gladly have paid $50 for a screen, but $80, they are nuts.
2.2
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
I liked
  • Watch itself
I didn't like
  • Entire interaction with lg customer service
  • Cs lacks escalation options
  • Customer service
#827731
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Resolved

Resolved: Lg Electronics - Lg Air Conditioner Review from Dewey, Illinois

I purchased a brand new air conditioner lg 3/15 on line and 7/15 I open box plugged it in and all *** broke loose, it made rumble sound i unplugged it immediately call your service center your,service center said they are not going to fix it. I brought a new air conditioner and never got to use it because it came to me broken. This is *** and I have asthma that's why I purchased a new air conditioner to keep cool in summer, summer is almost over and all l get is the run around, this isn't right! I don't have $300.00 to give or throw away I work hard to save for a new air conditioner. Then on top of that their trying to tell me to pay for repairs ! I just want a fully functional air conditioner This not right I will call the BBB and the news station and anyone else they will listen to my problem with lg Please fix this issue!!!!!
Dewey, Illinois
#685478
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In June of 2015 we purchased $5,000 worth of LG appliances from an HHGregg store in Geneva, Il. At the time they were offering a $400 bundle rebate- $100 from HHGregg and $300 from LG. It is now 9/1/15 and we still have not received the rebate that was suppose to go...
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Anonymous
Anonymous

Same thing just happened to me.Waiting over 14 weeks with no rebate. Bought a washer dryer bundle in October 2016. After weekly phone calls, I still have not received anything...

Anonymous
Anonymous

On Aug,6, 2016, I purchased a kitchen bundle from Home Depot, after a sales person showed me how I could get a $400 rebate. I've called several times and received several excu...

Elburn, Illinois
I didn't like
  • Representative
#692723

Lg Electronics in Benton, Illinois - LG Lifes Good For WHO???

I bought an LG french door, bottom freezer, stainless steel refrigerator, not cheap. 10 year warranty on compressor 7 years on the closed system (pipes, condenser etc.) 1 year labor. just short of 3 years old stops cooling... I contact them and they agree my warranty is valid. They give me the name and number for their guy and he diagnoses the problem over the phone talking to me. He says it's the compressor and that is common for these appliances so he will have to call them and get back to me. (Red Flags) after a week I contact him and he says they have confirmed and he'll get the part ordered and my labor costs will be 280 some dollars. ok so get it. another week i try calling him and he is on vacation??? hmm (More Red Flags) NOW a month has lapsed and I call and express how unhappy I am so they set me up with another approved repair company, they make it out to check it. They say compressor is fine it has lost it's coolant. So I pay a service call and they have to contact LG, The determination is I have to pay 180 some dollars to put dye in the system to determine if it has a leek???? (Where the *** did the coolant go if it doesn't have a leek) and if they find a leek they will provide the parts. A chemist friend of mine says that chemicals like the dyes would most likely have a sealer in it so if their is a tiny leek (tiny Leeks) it would seal them. Hence LG is trying to get me to pay to fix their problem. LG's a disreputable company in my book. They are a Korean company trying to rip off the American Consumers. They gamble on messing people around till they give up because on major appliances most people don't have the luxury of being able to wait for repairs and most will just give up and pay for it themselves. Well I have a spare!!! (My old one) I am not alone in this, check out reviews on their appliances. (I wish I had before buying this junk). So buyer beware!!! The TPP trade deal bad for American consumers, and companies. Do not buy LG appliances.
Benton, Illinois
I didn't like
  • Bad bad bad bad
#626414
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We bought an LG dishwasher when we moved into our new house 6 years ago. We've had nothing but problems from the very beginning. It has never washed dishes properly, at all really! Then the handle broke, then it started leaking water, then it was making weird grinding...
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Lg Electronics in Chicago, Illinois - Poor customer service

Hey I have a "60 LG plasma TV that i purchased a month ago but now im having problems with. the tv has been mounted on the wall and i was told in order for repairs to be done on the tv the tv will need to be unmounted, which cost $100 i will not pay to unmount the tv for the faulty product that was sold to me because its not my fault that the tv is having problems. i also called into the 1800 # and spoke with Brie (badge # ai0050703) and she was very rude and wouldn't get me to a manager also she hung up the phone on me as well.
#382181
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Lg Electronics in Des Plaines, Illinois - LG Is horrible

I purchased an 50"LG tv and a little shy after the one year my tv started showing 3 vertical lines across the screen. Turnes out its the mother board I'm so mad , called LG and they told me I have to pay $89 for a tech to do a diagnosis. If the problem is little its $150 tO fix I it's big it's $250+ parts and labor. The total to have it fixed by them would cost more than the initial purchase price of $800. NEVER BUYING LG AGAIN!!! NEVER EVER!!! Grrrr. Defective products for sure!!
#346057
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