LG has Horrible customer service | Lg Electronics in Geneva, Illinois

My NEW washer is broken. I called customer service and they will not set up a repair until I give them the serial number. I would love to do this, but LG put the number on the back of the machine. I cannot move the machine to see the number. They will not set up a repair until they have the number. Why do they put the serial number on the back??? I have called three times and they keep telling me to move the machine. It is filled with water, in a tight spot, and I am not that strong.
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#284829 Review #284829 is a subjective opinion of poster.
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Lg Electronics Repair

LG has horrible customer service | Lg Electronics in Geneva, Illinois

My NEW LG washer is broken. LG will not schedule a repair until I tell them the serial number. LG put the serial number on the BACK of the machine. How am I supposed to get to it?? why do they put it on the back in the first place?? Why can't they schedule service and the technician can move the machine and verify the serial number?? I have called customer service three times. All they keep telling me is to move the machine. It is filled with water, in a tight spot, and I am not that strong.
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Anonymous
#437145

My company provides LG warranty service and I can tell you they are rotten *** Most of the time they barely pay us due to all this reciept serial number garbage! And they have very little parts or tech support, it takes weeks to get a part as they, have no distribution in the USA, they should be banned from selling their product here until they comply to US manufacturers levels

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#284827 Review #284827 is a subjective opinion of poster.
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Lg Electronics Repair

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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