Did you ever resolve the issue? We bought the washer 7/15 and as of now have had it serviced 4 times and it's doing the same thing again.
The weight inside the washer actually broke because the machine is always unbalanced. I'm so angry. I also have 3 kids and do tons of laundry and every time it breaks I have to take my clothes elsewhere until the repair person comes and usually has to order new parts from the last faulty ones. We splurged to get a working unit.
They have sent me numerous cards to warranty their product after the year was up. Why? Because the washer is faulty.
I've had washers last for many many years. I just don't understand.
Product or Service Mentioned: Lg Electronics Washing Machine.
Reason of review: Bad quality.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.