Update by user Jan 11, 2013
Here's the deal. Even though LG told me they weren't aware of the problem...they were! That is why they deleted the 12/5 update and replaced it with the 12/8 update.
After waiting and waiting, LG told me that they didn't have the BP125s in stock and was waiting for a "part" (probably a whole new motherboard) to fix the problem. I stated that was not good enough and called their corporate office.
I was able to work out my complaint and they replaced the BP125 with the BP220. IT IS A MUCH BETTER PLAYER! Also, as long as it is connected to my router, I can get instant updates directly from LG. I don't trust the download to USB method with these blu-ray players.
Make your complaints. Go to LG and tell them. Fight for your rights as a consumer! It works! Here is LG's Corporate telephone number.256-542-2745. They won't fix anything unless the consumers take a stand and report the issues. Don't let them try to charge you an "upgrade" fee because this was NOT your fault. It is the fault of LG Electronics and THEY MUST BE HELD ACCOUNTABLE FOR THE DAMAGE THAT THEY HAVE DONE!
Original review posted by user Dec 07, 2012
I purchased this DVD on November 23, 2012. Along with it, I purchased the Brave Blu-ray DVD. At 5:12, the DVD player shut off. LG stated they were aware of this problem and a firmware update would be posted on their website to fix the problem.
IT FIXED IT ALRIGHT! Now, the DVD player will not play ANYTHING at all! All I get is "LG...Life's Good". NO IT ISN'T!!!!
I called their customer service and received a case number. Now, I have to send it back and wait a MONTH for it to be repaired! That means that my family does not have a DVD player for the holidays!
LG doesn't mean "life's good"! They should rename themselves LC...Life's ***...and so are our products!
I have called their corporate office and they don't want to be bothered with this "problem". Also, they still have the firmware update on their website!
Monetary Loss: $60.