Refridge 5 years old failed to cool, unit is still covered under their 7 year Sealed System and 10 year Compressor guarantee.After 3 service calls by A&E their LG factory authorized service over the last 5 weeks and replacing the dryer, evapator and compressor, leak checking the sealed system, A&E tech contacted LG Tech Suppotr department, they requested a vacuum test which failed.
A&E & LG's tech determined it has a non repairable cabnit leak. A&E was to call LG with the report and photos it never happened. I've been on the phone getting the run around from A&E and LG for days now as they cannot seem to communicate. DO NOT consider LG products or A&E Service Co.
(Sears) EVER!A&E's horrendous customer service is only surpassed by LG's!
More Review Details
|Diversity of Products or Services|
|Ease of Use|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Style and Design|
|Value for money|
What I liked
- Exterior and interior
What I disliked
- Refrigeration system
- Reason of review:
- Warranty issue
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Lg Refridgerators
- Review category
- Appliances and Electronics
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