Not resolved

Refridge 5 years old failed to cool, unit is still covered under their 7 year Sealed System and 10 year Compressor guarantee.After 3 service calls by A&E their LG factory authorized service over the last 5 weeks and replacing the dryer, evapator and compressor, leak checking the sealed system, A&E tech contacted LG Tech Suppotr department, they requested a vacuum test which failed.

A&E & LG's tech determined it has a non repairable cabnit leak. A&E was to call LG with the report and photos it never happened. I've been on the phone getting the run around from A&E and LG for days now as they cannot seem to communicate. DO NOT consider LG products or A&E Service Co.

(Sears) EVER!A&E's horrendous customer service is only surpassed by LG's!

Review about: Lg Refridgerators.

I liked: Exterior and interior.

I didn't like: Refrigeration system.

Review #953818 is a subjective opinion of a user.

1.7
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Reason of Review / Monetary Loss Warranty issue / $2900
Preferred solution Deliver product or service ordered

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Anonymous
#1244971
Our french door/bottom freezer refrigerator is 4 yrs and 7 months old and no longer works! I called in our home warranty company to be told that the problem was in the sealed area that is still under warranty. I then called LG and they dispatched their A&E (Sears) who determined that parts in the Seal System (drier assembly and valve assembly) were defective, parts were ordered. I’ve learned from this site that that my unit is still covered under the LG 7 year Sealed System and 10 year Compressor guarantee. A tech came and installed the parts and said before she left that based on the results she got she didn’t think it would work but wait 24 hours, which I did. I called to inform LG that the refrigerator was still not working, they dispatched A&E once again. A month to the day a technician arrived at my home at 10:36 AM and left about 4 hrs later after performing every test imaginable to determine that the frig was “not fixable”, his words. He stated that LG would be in contact which did not happen, I had to call them. LG stated that the A&E tech had not done everything they were supposed to do which I find absolutely ridiculous. He performed test after test, took pictures and I believe video and was on the phone with LG. I have talked to LG multiple times, I spoke to Janita on 11/10/16 in the Executive Service department who was not very helpful. I called this department again on 11/16/16 and finally spoke with someone, Jenna, who seemed to care. She sent me an email that... Show more

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