Time of chat: 10/10/2013 11:35:28 AM
Length of chat: 01:41:34
Your name: Guest
Chatted with: Michelle
11:35 AM Michelle: Hello, Guest. Can I help you with anything today?
11:35 AM Guest: Hi is anybody there ?
11:37 AM Guest: Any body there ?
11:39 AM Michelle: Hi
11:40 AM Guest: Hi
11:40 AM Guest: I am looking for a LG Skype Camera for our TV 60LM7200
11:41 AM Guest: http://www.lg.com/ca_en/tv-accessories/lg-AN-VC400
11:41 AM Guest: this is the link of the product which i have seen on LG Canada website
11:42 AM Michelle: give me a moment
11:42 AM Guest: ok
11:42 AM Michelle: let me check if that is the correct model for your TV
11:44 AM Guest: OK, If you have AN-VC500 and that also works with 60LM7200 that will also be fine because AN-VC500 is Full HD 1080p and AN-VC400 is 720p
11:46 AM Michelle: where did you purchase your TV?
11:46 AM Guest: Futureshop Canada
11:47 AM Michelle: because this unit is a US model not Canada
11:48 AM Guest: Yes but futureshop was selling this model here from futureshop online and at futureshops as well
11:49 AM Guest: I have seen this model available on bestbuy US as futureshop Cananda and bestbuy is a same company may be they brought this US model to sale here
11:51 AM Guest: I even bought extra warranty from LG Canada for this TV and there was no problem from LG Canada for that about this TV
11:51 AM Michelle: ok one moment
11:51 AM Guest: sure
11:58 AM Michelle: this unit skype camera is AG-F300
11:59 AM Guest: can i see the specifications ?
12:00 PM Michelle: unfortunately we do not have that information
12:00 PM Guest: i never heard this model from LG Skype Camera ( AG-F300 )
12:01 PM Michelle: because that is a old model camera
12:02 PM Guest: How come a 2012 model TV cant use 2012 model Skype Camera ?
12:02 PM Guest: You may be taking about this model http://www.lg.com/au/tv-accessories/lg-AN-VC300-tv-accessory
12:02 PM Guest: which is LG AN-VC300 not AG-F300
12:05 PM Michelle: apologize madam but it is AN-VC300 Skype camera
12:05 PM Michelle: AG-F300
12:05 PM Michelle: are 3D glasses
12:06 PM Michelle: sorry
12:06 PM Guest: I am not a madam i am Sir
12:07 PM Michelle: sorry
12:08 PM Guest: So you mean to say that 60LM7200 is not compatible with LG AN-VC400 and it can only run with LG AN-VC300 is this what you mean ?
12:08 PM Michelle: yes
12:09 PM Guest: But LG website says you can use LG AN-VC400 with 60LM7200
12:10 PM Guest: How come you says we can't use it ?
12:14 PM Michelle: the AN- VC400 is compatible with LA6205/ LA6900/ LA7600
12:14 PM Guest: Here is a Questions and Answers from LG about 60LM7200 TV
12:14 PM Guest: http://answers.lg.com/answers/7676/product/MD05018820/lg-electronics-60lm7200-questions-answers/questions.htm
12:15 PM Guest: QUESTION Is Skype supported on 60LM7200 LED TV? Can you please let me know if Skype is supported on 60LM7200 LED TV? thanks Category: I own this product Interested in: How To use ASKED 10 MONTHS AGO User Name: srinvas ON 60LM7200 0out of 0found this question helpful. Answer this question 1 ANSWER We appreciate your interest in this television. This unit is designed with Skype available through the online apps. A video camera, model AN-VC400, will be required to use this feature. STAFFEXPERT ANSWERED 10 MONTHS AGO User Name: NeilE 2out of 2found this answer helpful.
12:15 PM Michelle: if you go to skype.com/shop
12:15 PM Michelle: you will see the information
12:17 PM Guest: http://www.lg.com/ca_en/tv-accessories/lg-AN-VC400 See the page from LG and read what it says
12:17 PM Guest: Get the family together and talk to friends and loved ones all from the comfort of your living room. The LG Smart TV Camera is compatible with 2012 LG Smart TVs.
12:18 PM Michelle: yes that is right
12:18 PM Guest: Compatible Models : 2012 High-end LG Smart TV & 2013 Mid-end LG Smart TV
12:18 PM Michelle: you can use it
12:22 PM Guest: I just wonder what kind of sale service LG is having that LG own people don't know what product can be used for what model ?
12:22 PM Guest: its very strange to me.
12:23 PM Guest: my main concern is i am looking for that AN-VC400 to buy in Canada and i live in BC from where i can buy it.
12:24 PM Michelle: sorry for all the inconvenience, but i am nit from the sales department
12:25 PM Michelle: we can see exactly same information that you have on the web
12:28 PM Guest: In that case i have more info about a product than you. you are not even sure which model can be use for which product. you did not even check from LG website and you just said from skype website and said to me that can not be used with your TV
12:29 PM Guest: Even the information on LG Canada says you can use it but as a representative of LG you are replying on 3rd party website not your own
12:29 PM Guest: this is what the product manual says ( The AN-VC400 is a Video Call Camera that can be used with some LG TVs. The following model lines are supported: LCD TV: LM9, EM9, LM8, LM7, LM6, LM5(Japan only), LS57, LS3(Japan only), LA74, LA6, LN6, LN57, LN56, LN46 PDP TV: PM9, PM6, PA66, PA69(Korea only), PA47 (Korea only), PM4, PH67, PH66, PH47, PN67, PN57, PN47 (*every model line listed is not available in every country).)
12:36 PM Michelle: Is there anything else I can assist you with today?
12:37 PM Guest: No you did not answer me my main question
12:37 PM Guest: I wanted to buy this that's why i am here wasting time you guys
12:38 PM Guest: I wanted to buy this for my TV that product is shown on LG Canada but i don't know from where i buy
12:38 PM Michelle: id id you can buy it
12:38 PM Michelle: i did
12:39 PM Guest: From where ? I can buy there is no option to buy from LG Canada website
12:39 PM Michelle: ebuy.com
12:41 PM Guest: ebuy.com ? are you sure they sell LG Skype Camera ?
12:41 PM Michelle: yes
12:41 PM Michelle: that is correct
12:42 PM Guest: can you gave me the link of the product from "ebuy.com" from where i can buy LG AN-VC400 Skype Camera
12:44 PM Michelle: www.ebuy.,com
12:45 PM Guest: "ebuy.com" does not have this product at all
12:51 PM Guest: I am connecting LG Canada to buy a product and LG representative is saying to me to buy from "eBuy.com" which is not even a Canadian site and not even directly sell any product its just provide you search from different stores. I am very much disappointed from your service. looks me you may be just promoting "eBuy.com" I wanted to buy product local if i have to buy from any website there are thousands even skype sells as well. why i have contact with LG Canada for that purpose
12:53 PM Michelle: LG do not sell any product directly, you always need to go with our authorized dealers
12:54 PM Guest: is eBuy.com what you mentioned one of the LG's official and authorized dealer ?
1:00 PM Guest: is eBuy.com what you mentioned one of the LG's official and authorized dealer ?
1:03 PM Guest: Is anybody there ?
1:05 PM Guest: Hello
1:07 PM Guest: Is anybody there ?
1:08 PM Guest: Hello ....
1:08 PM Guest: Why you runaway ?
1:15 PM Guest: I should report to LG about this kind of service
1:15 PM Guest: are you there ?
This transcript was delivered to you courtesy of Velaro, Inc.
Product or Service Mentioned: Lg Electronics Tv.
Monetary Loss: $100.