LG Electronics - LG Compressor warranty is a myth
LG or Lucky Gold Star is a particularly hopeless and arrogant company. Despite emails to the Korean managers kuje@***.co.kr; ymquan@***.co.kr; ymquan@***.co.kr; dkha@***.co.kr; hrlee@***.co.kr; ymquan@***.co.kr; kuje@***.co.kr; ymquan@***.co.kr; ymquan@***.co.kr; srroh@***.co.kr; krpark@***.co.kr; justin@***.co.kr none have had the curtesy to acknowledge my emails and reply to my concerns.
July 4th my $2000 French door fridge with all my party food inside stopped working and while a technician came quickly he didnโt know what was wrong and took the fridge away. Days later the technician reveals the compressor is bad a new one is needed, so he orders one from Korea via a slow boat and its fitted and fridge returned and I restock it with food and a day later itโs obvious it doesnโt freeze. More food thrown away and the fridge goes back to the technicians workshop. Another compressor ordered and these are the 10 year warranty compressor you see advertised in the USA and around the worldโฆ.well they donโt last and after the second compressor does not correct the problem my 4 year old fridge is pronounced unrepairable.
The message here is that LG does not stand behind its 10 year warranty it is a marketing myth. Letโs not ask the question why the parts always need to be ordered from Korea?
As I have got to know the repair technician it has become obvious the LG has so many repair problems that his field office has grown considerably to handle all the defects.
Yes LG has major QC and reliability issues it is trying to keep this hidden from consumers.
My constant complaining and instance has brought me an offer of a new fridge but itโs only a promise and hasnโt been fulfilled because apparently head office didnโt send enough money to buy the replacement! I actually offered to pay the additional $50 but was told it was too late. So no fridge for meโฆ..
I have heard so many stories now about new products failing itโs become a joke with me and the repair man. You really should not trust LG products because they are unreliable in my experience and worse LG canโt fix them.
If you have a similar experience you should add your issue to this site and embarrass LGโฆโฆI can certainly add more products but they are not mine so I will not.
In my opinion you should not trust LG Lucky Gold Star products and maybe try Samsung or just buy Searsโฆyou can trust Sears.
Reason of review: Bad quality.
Monetary Loss: $2000.
Preferred solution: Full refund.
Location: Macau, Ilhas
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we are having a similar issue withe our french door refrigerator and getting a run around from LG.
I am currently battling a very similar issue with my $2000+, barely 3 year old refrigerator. I, too, have been trying to make contact with those who supervise the supervisors but everything has been a long and grueling process for me and the local techs that have tried to fix my fridge (to no prevail).
It's been nearly 3 weeks and still no resolution. What was your outcome?