We have a side by side LG refrigerator purchased last summer. The icemaker already quit working and after three calls to LG we have yet to receive a service appointment.
Each time they say someone will be back in touch within 3 days but nobody ever calls. LG is a complete ripoff, their appliances are built for planned obsolescence (the warranty was 12 months, it broke in 13 months) and they absolutely will not stand behind their products or even assist in getting them fixed.
We have had appliances by other companies like Sears and Frigidaire and it never took them longer than a couple of days to respond to a service call. This is now going on three weeks with LG.