I have a LG refrigerator that has a SEALED system problem (cabinet is leaking)and still within the 7 years warranty. I had both SEARS and LG serviceman come for service and tell me it's not repairable.
I just got a call from LG that they will prorate and give me $333. That's non-sense. The User Guide says 'Your LG Refrigerator will be repaired or replaced.' It doesn't tell me anywhere in here that it will be prorated and I get less money than what I paid SEARS ($294.24) and LG ($89.00) for determining the issue. I had SEARS to checkout the refrigerator and after 3 trips, they determined the leak is from the cabinet.
They said I have to go to LG. Called LG and they said they won't take SEARS' word and documentation and I have to get a LG repairman to come and look at it.
The LG guy showed up and told me YEP, that's it and not repairable and should be replaced by LG. LG called me today and they are going to give me less than what I paid for repairmen and to tell them the SEALED system that has 7 yr warranty is bad.
Do not buy LG if that's how they stand behind their warranty.
Product or Service Mentioned: Lg Electronics Warranty.
Monetary Loss: $2000.