Lg Electronics Cell Phone Reviews and Complaints
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LG Service sucks | Lg Electronics in Fairbury, Illinois
LG Customer Abuse Center Purchased 3 VX9900s. One would not a hold charge. Determined phone was problem. Got RA from LG customer abuse center in AL. Sent back for repair or replacement. 2 weeks later recieved replacement. "Tech" had stapled label to front of small carton phone was in prior to shipping back. Staple pierced the face of phone. I got RA immediately without even putting battery in and shipped back for replacement within 20 minutes of recieving. 2 weeks later I get same phone back with note that warranty is voided because there is water damage to the ciruit board, meaning I am responsible for that. If there was a problem like that it's because LG sent it to me in that condition. Since then I've been lied to repeatedly about how they will take care of the situation and that a supervisor named Tony would call back. Not in the last month, he hasn't. So far, I think I've returned the damaged phone about three times with promises of replacing it only to get the same darn phone back. Customer service people say they can't override the tech guy who determined the ciruitry was damaged. My guess is the Tech guy is the *** that put a staple through the face and is paying me back for pointing that out to them. After being on hold for about 45 minutes each time, I am assured they are reviewing the notes and getting all the RA numbers in order and giving it to a supervisor (Tony) for his approval. Somehow I think while I'm on hold they are all playing pinochle or something but NOT taking care of customers. Possibly they have an office pool and whoever can keep someone on hold the longest wins. I've filed complaints with San DIego BBB and some federal agency and they really don't care at LG. Google LG complaints. LG SUCKS
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LG Mobile Phone Warranty NOT honored | Lg Electronics in Madison, Wisconsin
I bought an LG phone and after two months the phone would not charge. I took it to a Sprint repair store and they took the phone apart and said this was the 3rd phone he saw that day that had the same problem that could not be repaired. I spent $15 to send the phone into LG and they sent me the same phone back unrepaired and said that it was not covered under warranty because it was not a manufacturer defect. A port that breaks after 2 months of careful use is not a defect? I am stuck with no cell phone and will never purchase another LG product again.
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