Product: Lg Electronics Cell Phone Clear all filters (81 of 81 reviews match)
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Cellular Sales in Dulles, Virginia - Worth customer service ever

1.0
Details
I thought they are actual Verizon first they ruin that name I hate Verizon and their service I bought a LG phone for $254.00 in cash 45 min after I saw a damage on phone and I thought it is refurbished I went back to another store they said it is our corporate and you have to go back to them we went back and they said it is damaged and we can not take it backkkk
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Review
#1098898 Review #1098898 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective

MetroPCS in Howell, Michigan - LG K 20 PLUS

1.5
Details
2 new phones. Horrible screeching sound while using phones. Had 1 replaced, still same issue. Store manager called Metro Office. No complaints about this phone , so couldnt help. Stuck with 2 LG K 20 PLUS PHONES THAT SUCK !! WTH ? THANKS METRO. YOU COULD AT LEAST GET US AN UPGRADE TO BETTER PHONES !
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Review
#1094052 Review #1094052 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective

MetroPCS - Metro PC

2.1
Details
February 2017 I bought a LG K7 for about $100 one hour later I brought it back and told him it was not working right and then they were changing the price on the phone that same LG K7 that I just paid a hundred bucks for was actually on sale for $39.99 but I paid for the full price they said the price changed at a certain time then I brought it back to exchange it because it was broke. It back a week later told her it was still broke she ordered me a new phone it came in July the 3rd but they sent it to a different store I pick that phone up the kid that sold it to me or give it to me didn't even want to do anything all they wanted to do is smoke a cigarette I told him it was not working and he says that's my problem I told me that he would order me another phone at that time the phone was sent to a different store on Mill Plain and 103rd I got there on the 14th of July the two Hispanic girls that stuff that's works there was texting on their phone and answering phone calls there was only 4 people into the store I was one of the I was the number for and an hour and a half later we were all still staying there waiting to be waited on and they were the women we're still texting I never got any help and I had to get back to work after waiting an hour and a half two hours I have no idea if the people were still waiting when I cuz they were all left waving when I left and at that time it was 7:30 but I got there around 5:30 and the phone is still not working I handed her the phone and everything to her she now didn't she said the phone my phone wasn't there she said that the Metro PC will be mailing me a phone from their Factory to my home address I have not seen it yet but I've kept calling every two days and I still have no phone
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Review
#1076230 Review #1076230 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective

Virgin Mobile Canada - Terrible

They are rude and unhelpful. Contact them on several occasions then after enough stalling techniques they say cant do anything as warrantys expired. Try to upsell for more money and longer term contract. Hang up on you multiple times. Supervisors are even worse.
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Review
#1074895 Review #1074895 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Bad quality

MetroPCS - Metro PCS Franchise on South Carrier in Grand Prairie, Texas

1.0
Details
I bought a brand new LG K 20 cell phone. on Tuesday June 20, 2017. The phone never charged properly. When I returned the phone 2 days later the owner said that I had caused the problem from abuse. There was a piece of lint or dust in the charge port. At first the girl who worked there said it was a piece of candy in the charge port. There may have been dust or lint but definitely no candy. Nothing but lies and abuse from these money grubbing idiots. They told me that I ruined the battery. I told them if they think a piece of dust in a charge port could ruin a battery they had no concept of the physics of how a battery works. They knew it all because; they worked there, and my 40 years as an electrician was *** because they worked here. All the phones are quality checked before shipping. Total BS. Thousands of phone are produced in those cheap Chinese factories every day. You can't tell me that every one is perfect. Because that is just bull ***. Some are bound to fall through the cracks. It absolutely had to have been my abuse. I bought an LG phone because I have gotten quality products from LG in the past but this one was a LEMON. I don't know where these rude incompetent jerks came from but they won't be in business long if they don't learn about customer service. Avoid this Metro PCS franchise at all costs. The guy accused me of abusing the phone after I proved it was defective. He basically called me a liar. I don't know where he is from , but in Texas them is fighting words. I wanted to reach across that counter and choke him out. If this doesn't get resolved soon he will have some serious revenge pranks coming his way.
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1 comment
Rayfield
#1355985

Metro PCS eventually corrected the problem by replacing the phone; however, I had to go to the corporate headquarters in Arlington, Texas to resolve this situation. My problem with this specific dealer remains unresolved.

Metro PCS is great just not this particular dealer. The Metro PCS dealer at 2205 W Interstate 20, Grand Prairie, TX 75052 was very helpful.

Review
#1067026 Review #1067026 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Cons
  • Accusing me of being a liar and a cheat
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Deliver product or service ordered
1.5
Details
Dears, I bought my LG G5 at September 2016 and it was Ok then suddenly on the 13th of April it turned off and didn't work again, when I went to LG Egypt support center at 5th settlement once they checked the phone they informed my that the board and processor are dead...
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1 comment
Pheng
#1359457

Best of luck, they screw us all

Review
#1062223 Review #1062223 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective
Loss
$550

Us Cellular - No phone for 2 weeks!!

2.6
Details
I have been with USC for over 15 years. I am very disappointed with them and LG to the point I'm considering changing to a new company. On May 30, my phone went unresponsive. Called USC, they could not help me. They said my phone was disabled by the manufacturer due to recent updated. Apparently, LG recently did a update and it has cause problems with some smartphones not responding. So, I have to return my phone to LG & wait for 2 weeks for them to fix it. Nobody offers a temporarily phone. WOW!!! No phone for at least 2 weeks & it's not even my fault. Something is seriously wrong to leave your customers with no way of communicating with your family.
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Review
#1056566 Review #1056566 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective
2.9
Details

Update by user May 26, 2017

I have my refurbished LG G6 device and it is working correctly for now. The thought that it may possibly have the same issue at the next scheduled update or if I reboot the phone is always going to annoy me. The T-Mobile store did charge me the $5 fee to use the...

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Featured
Review
#1049910 Review #1049910 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Pros
  • Pricing of the plans
Cons
  • Will not do right by the consumer
Reason of review
Damaged or defective
Loss
$650
Preferred solution
Full refund
Tags
  • deceptive
  • Uncaring Company
  • Unnaceptable
  • Poor Customer Service Tmobile

Lg Electronics - Camara damage

Lg Electronics - Camara damage
I have a brand new lg g6 what 1 month old with a rubber case and a screen protector and my camera shatters. if I go thru my insurance I have to pay $175 for a replacement if I go thru lg I have to pay $85. plus I'm 2 weeks without my phone. how fair is that. I can understand for a phone that I have had for months, but 1 month old. I refuse to do that. I have never had an issue with any of my phones, but they have never been LG. I have had Samsung and apple and the camera was never an issue. I never imagined that my camera was so delicate that it would shatter. I thing that is a big flaw in part of LG.
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Review
#1047951 Review #1047951 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Bad quality
Preferred solution
replacement of phone
1.0
Details

Update by user May 16, 2017

I have finally heard from lg on 5/16/2017 and they finally made a shipping label to ship me back my phone (not fixed) they still didn't ship my phone back I had spoke to someone on 5/12/2017 and said i wanted my phone back i had enough with the games they were playing...

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Review
#1047673 Review #1047673 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Poor customer service
Preferred solution
I want the phone fixed
Tags
  • horrible staff
  • LG recall scam
  • LG sucks
  • Horrible Company Practices
  • Manufacturer Defect
  • Rip Off
  • Lg Ripoff
  • Horrible parts