Not resolved

That LG company have nothing to do except someone telling you we are here to serve you Mr and do nothing except leaving you talking and here is what i have sent and they sent and nothing changes:

Dear Sir

I am from Egypt and i have purchased a Home Theater BH9520tw dated 27 December 2012 and since that date i told the distributer man when he bring it to home there is a problem in the Wireless reciver for the rear speakers and he told me to call LG customer service and they send me a representative and he told me we will change the Wireless reciever to me and since that date they took the broken receiver nothing done and every now and when i call the customer service and there is nothing done and i have nothing to do is to send this mail to you and actually always when i call them they tell that they will check with the maintance Engineer and will call youu back , ofcourse no callback was done , i have to follow up and same answer we will call you back, please help me in such problem as i see that there is a huge issue you have to deal with.

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