Manufacturer: Lg Electronics Category: Customer Care Clear all filters (24 of 24 reviews match)
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BAD service, Poor communication, Lack of support all for the heavy price they have for their products.I had my refrigerator which I purchased in 2015 with an extended warranty through HHGREGG (another *** experience) and exactly in a year I had issues with the Freezer...
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bhines54_78
bhines54_78

LG should be very ashamed to treat us American people the way they do, Very *** if you ask me, and from what I read seem like the percentage of unhappy Customers over shadow t...

1.0
Product
Lg Electronics Customer Care
I didn't like
  • Customer satisfaction not their priority
  • Speed to address my problem
  • No customer empathy at all
#1086016
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2 year old French door refrigerator went out (Compresser ) back ordered at least 3 weeks .LG , the extended warranty co , and there service rep do not return calls and can't decuss reinburcment of the fridge or the grocery I have lost until the compesser is fixed. I...
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Lg Electronics Customer Care
#1079791
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I own an LG air conditioner that can set on fire.The recall of that model became effective in December, 2016. They are correct in that it should not be used. What they don't tell you is what the fix is - it is an add-on that can result in the air conditioner shutting...
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almightyoz
almightyoz

Here ya go, google LG live chat. Or facebook. Or twitter. Or burst into flame .

Product
Lg Electronics Customer Care
#1072765
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Lg Electronics - 1 month old electric range, the display quit working

#1055808
1.0
Details
Called LG right away. It's been 3 months and all we've got is the classic run around. Horrible customer service. At this point I wouldn't buy another LG product ever.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Lg Electronics Customer Care Review

#931431
Customer service is trash! Bought a bluetooth that drops calls, cuts off and on by itself and only the right earbud works. Cant seem to get a replacement in 3 months. Each operator tells you something different. Called to speak to supervisor and now they are unavailable gotta call back. Just want my money back. This is horrible!!
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Lg Electronics Customer Care Review

#875298
1.5
Details
Customer service sucks..they should call it We will do everything possible to *** you off so you will never buy anything from us again.. support!
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Price Affordability
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Thank you for choosing LG Electronics for your mobile device! We recognize that you have numerous options when selecting a mobile device and it is our priority to provide you with the highest quality products and service. We're sorry to hear that you've experienced a...
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2.9
Product
Lg Electronics Customer Care
#1017643
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The worst customer service!It's now been over a month that they've been working on it. We were told 8 days ago they were finally sending us a refund, we never received it, so called again and turns out they never sent it! In that time we moved to a different state,...
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1.3
Product
Lg Electronics Customer Care
#997842
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They will not update their Music Flow Googlecast speaker to be fully functional.Sony updated there back in September. They will not give any answer or timeline nor even if they are working on it. They have the worst customer service of any company I have ever been a...
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1.0
Product
Lg Electronics Customer Care
I didn't like
  • Lack of any support or help
#990206
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LG TV'S ARE THE BEST BUT CUSTOMER SERVICE IS TERRIBLE.THEY DON'T KNOW ANYTHING AND I KNOW MORE THAN THEY DO. I CONTACTED THEM TO ASK ABOUT CONNECTING MY BLUETOOTH HEADPHONES TO THE TV. THEY SAID YOUR TV WILL NOT CONNECT, JUST DOES'T DO THAT. I KNOW THEY DO BECAUSE...
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2.3
Product
Lg Electronics Customer Care
I liked
  • Oled tv
I didn't like
  • Customer service
#971404
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I just cancelled a large order (over $6K) that I placed for LG kitchen suite appliances and a washer and dryer because of the poor customer care they demonstrated.The night before these appliances were to be delivered and installed at my home, LG called to say "oh gee,...
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Anonymous
Anonymous

Same thing happened to us.. on 12/18/2016 we were supposed to receive our new washer/dryer the next day.. sorry the truck broke down and they can't be delivered until at least...

Product
Lg Electronics Customer Care
#970064
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Lg Electronics - PHONE REPAIR ISSUE
I sent in my LG G3 phone for repair in Sept.I received a status on 10/5 that if I want it repaired it would cost $72 which I agreed and paid over the phone. About 2 weeks ago I called to get status and was told it was still in repair but will be sent out in a couple of...
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Anonymous
Anonymous

Still no phone. It's been 2 months today. I was upgraded to the LG G4 and was sent only the accessories and no phone. I have been calling almost every other day. I just want a...

1.2
Product
Lg Electronics Customer Care
I didn't like
  • Lg g3 phone
#941823
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I sent my smart phone to be repaired.Took 13 days to get an answer as to why it hasn't been fixed. They are waiting for a special part. Giant repair facility in Texas and I get need the one part they do not have. I don't believe them . Didn't bother to tell me this the...
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1.0
Product
Lg Electronics Customer Care
I didn't like
  • Fact that you are taking forever to fix my phone
#913471
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