3.0
Details
refrigerator broke down on 7/8/18, tried contacting LG no luck so called my local repair man. He came our 7/14/18 said it needed a new compressor and seal system. He said this refrigerator was a lemon and it would, if I had the parts, $900 for them to do the labor. I...
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1 comment
Anonymous
#1580554

Oh goodness! I deeply apologize for not only the total monetary loss, but the poor customer service you’ve received and having to go so long without a refrigerator.

If you still have this unit, follow the link I have provided so that we can explore some options for you. ^KH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_467D0E22B4BBFDF8D5816135BAEBD09F&

Review
#1337903 Review #1337903 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Pros
  • Design of products
Cons
  • Speed of repair
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Applicances

Terrifying | Lg Electronics in Huntsville, Alabama

1.0
Details
Called five times and still no service
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Review
#1372264 Review #1372264 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Poor customer service

Worst Product Ever Purchased | Lg Electronics

1.0
Details
Worst Product Ever Purchased - Lg Electronics
Their customer service is terrible and they blocked my wife's phone after eight calls. I called back k with a different phone and was transferred five times. The representative promised to call me back but did not. We bought a lemon. Two years ago. The compressor and mother board went out. Poor customer service and poor product.
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Review
#1313142 Review #1313142 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Not a happy camper! - Lg Electronics
I called 800-243-0000 with a simple request for an answer to the question "what is the gold rectangular icon on SOME of my contacts in my contact list" . The Tech wanted my IMEI number, whether I was pre-paid, and other seemingly asinine information. All the time...
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Review
#1366367 Review #1366367 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Poor customer service
1.0
Details
Still waiting to hear from LG, it seems they do not care at all about customer service. As of this morning they are in trouble again because of a child getting into a front load washer. Not good reports on LG products on the internet. They have not contacted me about...
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Review
#1304646 Review #1304646 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Cons
  • Horrible service
Reason of review
Poor customer service
Loss
$609
Preferred solution
Let the company propose a solution
upgrading the kitchen cabinets, we removed the microwave. To properly re-install it, the rear wall template is needed, to mount the microwave. Called customer service and because the unit was manufactured in January 2016, it is no longer under warranty, so I have to...
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Review
#1313031 Review #1313031 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Poor customer service

Never reach | Lg Electronics

45 minutes on costumer line for technical support for commercial, nobody answered phone.
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Review
#1323424 Review #1323424 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Poor customer service
1.0
Details
BAD service, Poor communication, Lack of support all for the heavy price they have for their products.I had my refrigerator which I purchased in 2015 with an extended warranty through HHGREGG (another *** experience) and exactly in a year I had issues with the Freezer...
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1 comment
Pheng
#1359466

LG should be very ashamed to treat us American people the way they do, Very *** if you ask me, and from what I read seem like the percentage of unhappy Customers over shadow the happy, if we could all get together it seems like there could be recalls on everything they manufacturer

Review
#1086016 Review #1086016 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Cons
  • Speed to address my problem
  • No customer empathy at all
  • Customer satisfaction not their priority
Reason of review
Poor customer service, bad quality and defective product.
Loss
$3500
Preferred solution
Full refund
Tags
  • Functions Broken

Poor customer service. | Lg Electronics

I called lg to get the size of the screw that secures the microwave to the cabinet because it came with no hardware. After giving the model and serial number to the non american broken English speaking woman and being on hold for 15 minutes she told me just a "regular " size screw. I told her she apparently had no idea what a screw even was and was completely useless in her job.
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Review
#1128017 Review #1128017 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Poor customer service

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

Lg Electronics Reviews

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Lg Electronics reviews

Lg Electronics - Customer Care Review

2.9
Details
The disappointed part of LG company is that they don't keep there word. One my Nexus 5x because damaged and you return to the company to get it fix since is still under the warranty you will be expecting to get it fix right well this is what happen to me October 26,2016 I send it to get repair, I waited for weeks until I get email stating. Thank you for choosing LG Electronics for your mobile device! We recognize that you have numerous options when selecting a mobile device and it is our priority to provide you with the highest quality products and service. We're sorry to hear that you've experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available. To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday. Please reply to this email should you have any questions or concerns. Thank you again for choosing LG. So I waited I give it not later then mid December so I call and I speak to agent, he say sorry to hear that but it seem that is still processing we are not sure when it will get send. Am oh ok sure I give it another week and still the same answer so I talk to a supervisor and he say oh yes sorry to hear that so it should arrive with in a week to the location he even repeated to me. So I waited again and I gave another two weeks still nothing is already January I call oh ok sr let me check is this is your address and I say no that is my old address oh we send to that address oh ok let me request another and cancel that check it will take approximately two weeks or so to arrive to your new location. But that was not the address I confirm at beginning so I spoke to another supervisor and I request to send me the check by express mail of we don't have that sr it should arrive 1/23/17 to your new address you gave us. But I say is not my fault that want it not so I waited until that day arrive I gave it until the 1/24/17 see if arrive but still nothing I call again this would of be my 30x calling LG support and all I get oh is still pending or still prossesing how long doest a refund check takes to arrive to me but from all the agents how help me the responds ( sorry for the problem your going thru but that is all we could do ) this is the most *** think I hear from LG not only they are cheap but they don't seem to care about costumer care what so ever.
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Review
#1017643 Review #1017643 is a subjective opinion of poster.
Service
Lg Electronics Customer Care
Reason of review
Poor customer service