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Start a Text MessageSettings Go to Previous message | Go to Next message | Back to MessagesMark as Unread | Print ReplyReply AllMove...Inbox Flag this messageFix My LG Electronics TV ComplaintThursday, June 3, 2010 12:54 AMFrom: "Ian Paterson" View contact detailsTo: "SHERYLL ANNE RUMBAOA" Dear Sheryll,
As you ignore my legitimate complaints and Mr Galvin only seeks to sell me one more of your TV products, I have sought recourse through Google "Consumer Complaints." I have started with 3 of the web sites and will continue to the end of the list in the public interest.
--- On Wed, 5/12/10, SHERYLL ANNE RUMBAOA wrote:
From: SHERYLL ANNE RUMBAOA Subject: Re : Re: Re : FW: Repair my plasma TVTo: "Ian Paterson" , firstname.lastname@example.orgDate: Wednesday, May 12, 2010, 8:41 AM
With regards to this, i will again forward it to sir jess, any updates i will get back to you sir., Tnx
---------- Original Message ----------
From : Ian Paterson To : SHERYLL ANNE RUMBAOA (anne.rumbaoa)Date : 10/5/8 11:14:16Subject : Re: Re : FW: Repair my plasma TV
Dear Sheryll Anne,
I receiveda phone call at 5pm yesterday from a girl who said she was working for Jessie Galvan and that I was to pay P6,000 for transport to a truck. I said I am a pensioner who cannot lift and when I last spoke to Mr Galvan it was agreed he would collect the TV not at my expense. After the 4 months of no use, the 4 failed attempts to fix and now this un professional approach by LG, I find this approach as despicable and unprofessiona. I have already paid P14,000 for a board that only lasted less than 6 months. I wish now to confirm whether or not Mr Galvan has support from any others in LG for this latest outrage.
-- On Fri, 4/30/10, SHERYLL ANNE RUMBAOA wrote:
From: SHERYLL ANNE RUMBAOA Subject: Re : FW: Repair my plasma TVTo: "JAEME ANN ENRIQUE" , email@example.comCc: "JESSIE GALVAN" , "SHERYLL HADAP" , "GLENN LISTANA" Date: Friday, April 30, 2010, 3:09 AM
According to sir jess, we will make an arrangement with the courier or trucking first. Will then advise you when or how we can easily get your unit to your place and bring it here in Lg head office.. Tnx for your cooperation sir.
---------- Original Message ----------
From : LGEPH Customer Management(CIC) JAEME ANN ENRIQUE officer(firstname.lastname@example.org, 63-2-640-2525)To : JESSIE GALVAN officer(jessie.galvan), SHERYLL HADAP assistant(sheryll.hadap), SHERYLL ANNE RUMBAOA (anne.rumbaoa)Cc : GLENN LISTANA officer(glenn.listana)Date : 10/4/30 10:20:15Subject : FW: Repair my plasma TV
Sir… pls po…
From: Ian Paterson [mailto:email@example.com] Sent: Friday, April 30, 2010 9:09 AMTo: jaeme ann enriqueSubject: RE: Repair my plasma TV
Good Morning Ann,
Two LG repairman finally came to repair my LG plasma TV last Wednesday.
They stayed for about an hour, picked up some parts, then left without advising me what the position is.
As they are the 4th repairmen you have sent, wouldn't it make sense that they took the LG Plasma back to Manila where hopefully some skilled repairman at LG Head Office can solve the problem.
If you have any better ideas after 4 months, I am willing to be advised.
Is it necessary for me to contact your senior executives at LG head office and let them advise how I can get reasonable satisfaction?
--- On Mon, 4/12/10, jaeme ann enrique wrote:
From: jaeme ann enrique Subject: RE: Repair my plasma TVTo: "'Ian Paterson'" Cc: "'JESSIE GALVAN'" , firstname.lastname@example.orgDate: Monday, April 12, 2010, 8:30 AM
We really do apologize for the long repair. I have already forwarded this to Mr. Jess Galvan. There is a part needed for the unit which is PCB Assembly, unfortunately we don't have available parts and still requesting with our Head Quarter to expedite the shipping of the parts. We will inform you as soon as possible for the arrival/schedule of the repair of your unit.
For the warranty of units: Conventional TV only has 5 year warranty on picture tube itself, but the Plasma, LCD only has 1 year warranty on parts and labor.
Product or Service Mentioned: Lg Electronics Tv.