I purchased a Bluetooth headset from LG in April 2015 and by September 2015, it started to fail me. I was about to scrap it when someone reminded me that it was still under warranty and I should contact them.
The initial process was pleasant and a shipping label was sent with further instructions. I complied with all of the instructions and took my package to FedEx with the provided shipping label. Then the merry-go-round begin. I live in Dallas, TX and the return center is in Ft.
Worth, TX--less than an hour away--so why the package had to be shipped to AL first is beyond me. When it finally reached the Ft. Worth destination, it sat for 2 days before it was even logged in. Calling customer service--located in the Phillipines --was a nightmare.
They were rude, scripted and hung up on me twice when I requested the concern be elevated higher up. The chat service was no better. I still have not received a replacement and reaching anyone in the US seems to be nonexistent. The 1st headset I bought 2 yrs ago worked great, do when it malfunctioned, I still remained with the brand.
I have since bought 2 that have not made a year and this is my 1st time dealing with the warranty.
Never again. They do not stand behind their products and their warranties seem to be useless.
Product or Service Mentioned: Lg Electronics Headset.
Reason of review: Bad quality.