Complaint number RNA 120816017555 lodged on 16th AUG 2012 regarding my AC.TAKES 15 DAYS TO YET NOT ABLE TO RESOLVE A COMPLAIN IN THE FOLLOWING MANNER
THE TECHNICIAN COMES AND CHECKS AS FOLLOWS:
1. IF PAID SERVICE- DO IMMEDIATELY AND BILL HUGE AMOUNT TO CUSTOMER AND RECOMMEND HIM TO GET THE SAME SERVICED LOCALLY AT HALF THE PRICE AND DO NOT APPROACH LG SERVICE. BITH ARE HAPPY BECAUSE LG IS RELIEVED OFF ITS RESPONSIBILITY TO SERVE THE PRODUCT AND USER AND LOCAL ENGINEER HIS SHARE OF INCOME.
2. If within warranty- Insist for the bills though LG has all the records based on the serial numbers. If user unable to present the bills the charge as step 1.
3.If the user provides the bill and the product is under warranty just vanish that you will come back after sometimes. After that customer keeps on reminding the Service Center which has no accountability other than repeating like parrot " We regret the inconvenience. We are forwarding your complain on TOP PRIORITY basis and your problem will be solved within 48 hours."
This process will repeat for 15 times that means a FULL MONTH will pass away.
The end user will have no OPTION Left but to approach the LOcal technician and will get the goods repaired.
LG is happy the user can't claim that his complaint was not addressed because every time the call center gets a call they will close the previous complaint and you have a NEW COMPLAINT Number. Hence you will have UNRESOLVED COMPLAINT ONLY TWO DAYS OLD.
THE Managing Director is happy, The service Manager is happy because they are drawing HEFTY Salaries and LOOTING the LG without getting caught. Least bothered that if LG Reputation is at stake so what they will have their retirement next year or will be HIRED by some other company where they will repeat the same.
B-66/202,SHALIMAR GARDEN, EXTN-2, SAHIBABAD- 201005