Not resolved

My washing machine, under a maintenance contract, has problems for over 2 months. It had a leakage and the technician wanted to use M-Seal, a sealant instead of replacing the part.

This is indicative of bad training to technicians. He informed that he would visit the next day and correct. He did not come for 3 weeks. When I called the call centre, I was surprised to note that the call was closed.

I had no option but to log another call. The technician visited, noted down the pat number and promised replacement in a day or two. It took longer but when the technician visited again with the part, it would not fit so again a few more days delay to get the right part. When it was being fitted, I pointed out that the temperature knob was stuck at 60 degrees and cannot be set at 30 degrees.

He asked to lodge another complaint. After doing so, took a few days to change the panel. It worked for 2 days and then the machine went dead. Yet another complaint was lodged on the 7th December, 2011 but the machine is still not working.

After changing the panel, the machine was giving 'door open' error. In the next few days, the engineer changed the switch, the sensor, checked the electrical wiring, got another senior technician but they could not repair the machine. I was told that the machine will need to be sent back to LG's workshop and promised replacement. The replacement came after 3 days but instead.

Of sending a front loading machine, they sent a top loading machine which would not fit under the counter.

I am quite fed up of their inefficiency

Product or Service Mentioned: Lg Electronics Washing Machine.

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