Called the 1 800 number because my front load washer was leaking. I was asked for the model number and asked to touch the hoses.
I located the model nunber which was located in tiny numbers on the inside of the door. I told her the hoses were dry. The service representive was rude and said she could not help me if I didn' t comply with her instructions. She accused me of not touching the hoses connected to the wall, then she asked me to touch the hoses attached to the washer.
I told her I could not move the washer to get behind it. She said she could not help me if I did not comply. It was a frustrating experience.
Will never buy any thing made by LG again.