Product: Lg Electronics Refrigerator Clear all filters (160 of 160 reviews match)
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Lg Electronics - WORST EVER!!!!

1.8
Details
I purchased a French 4-Door Refrigerator ($4000) from LG in March 2016 and 18 months later it has died. LG sends a tech to replace the Compressor and another part and it dies 2 weeks later. Tech came back out and says it may be a leak within the walls of the fridge and leaves. I call LG to request to have replaced and they said NO that my fridge doesnt qualify to be replaced and they want to send a Tech out a 3rd time. Meanwhile I missed Thanksgiving without a fridge and I'm not guaranteed I'll have one for Christmas. Absolutely the worst customer service EVER! and the I would NEVER purchase another LG product again. DO YOURSELF A FAVOR A BUY SAMSUNG!!!!
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Review
#1136403 Review #1136403 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Customer service reps were not helpful
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Replace the Unit

Jcpenney - Knowly Selling defective LG Refrigerators

I brought a LG refrigerator in June 2017 and it is defective. I started calling JC Penney and LG a week later and they still have not got a repair person to come and fix it and they will not give me my money back and pick up the refrigerator. JC Penney has to be one of the worst companies I have ever dealt with, their employees just don't care about you are thier company. Now I know why people have quit shopping with JC Penney. Now I'm having to sue them and I will get my money back through the courts. Don't buy anything from this company, they deserve to go out of business.
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Review
#1130908 Review #1130908 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
Loss
$1200
Preferred solution
Full refund

Lg Electronics - No ice baby

1.6
Details
Bought a 2700 dollar french door refrigerator. Makes ice, you can hear it, but won't release. Countless phone calls and even an attempt a blue tooth reset. No repair persons in area. One number, guy said he hasn't worked on LG in over a year. Other number was 350 miles away. Final resolution is they are going to replace unit. They'll call on Friday. Another day put on hold because of their gross inefficiency. There is noi more chance. If it doesn't work properly, give me my money back. I expect LG to process my issue as fast as they took my money
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Review
#1128672 Review #1128672 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Pros
  • Stove is working satisfactory
Cons
  • Lack of customer service
  • Customer service does not deliver on promises
  • Repair issues handling
Reason of review
Damaged or defective
Loss
$2700
Preferred solution
Deliver product or service ordered

Lg Electronics - Refrigerator

Brand new in our home 1 day. Filled the new refrigerator with food. All good until we looked st the unit about 6 hours later. Error code on control panel. Called the service department but the line no longer works. Called customer service. That error code means a technician has to call tomorrow to make an appointment. Don’t both calling made Home Depot take it back Garbage unit
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Review
#1123010 Review #1123010 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality

Lg Electronics - Junk refrigerator

Our refrigerator died at the exact age of 5. I bought this and two other LG appliances to update our kitchen and had no idea that pretty much it was made to last 5-7 years. $2800 dollars down the tubes. Repairman said he has done over 80 compressor replacements himself and the survival rate is very low for another $375. His exact words were if you want save yourself $500 go buy a Maytag or Frigidaire meaning I wouldn't waste another $500 on all the food I just pitched in my trash can not to mention a 300 lb fridge. Funnier part is the frigidaire that came out is in my garage and is still good to go at the age of 14. Our landfills are filled with junk like this and something should be done about it.
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Review
#1120801 Review #1120801 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality

Sears - Horrible Customer Service

Purchased a LG refrigerator on Saturday and had it delivered on Monday. When the techs hooked it up the water/Ice maker did not work. Called the CS line to schedule a repair and was asked what is wrong and I told her. After telling me that the ice maker should work without the water working(ugh frustrating) she put me on hold and never came back. This was after waiting on the line for about 15-20mins. This is definitely not the first time. And after all this run-around I have been told that sears can't do anything and sent me over to LG customer support which is just as worst. I am in the process of returning this fridge and getting my money back and never buying anything from sears again...NEVER
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Review
#1119360 Review #1119360 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Let the company propose a solution
1.0
Details
As with many other customers, my 2 year old french door fridge's compressor blew for no apparent reason and they have literally done nothing to help. This company is a total joke. The products are crap and are super expensive. Do not buy LG ever. If you do, be...
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1 comment
Jarion
#1380707

Sorry, I paid 3,000, not 2,000 and my loss has been 3,000!

Review
#1116413 Review #1116413 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Pros
  • Repairman
Cons
  • Defective product no support from lg
  • Repair warranty
  • Disregard for customers frustration
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

Lg Electronics - LG corporation

1.0
Details
I purchased a LG French door refrigerator a year and a half ago. The compressor blew, FOR NO APPARENT REASON. Come to find out, when I tried to get a repair, that LG has to have “their own”, “LG CERTIFIED”, technicians repair their appliances. Well, the store that sold me the appliance lied, and did not have any LG certified repairmen in my area. So, I had to locate, on my own, hire - and pay for, another company to come out and diagnose the problem. Well, the problem turned out to be - the compressor blew. According to the technician, this was a common occurrence with these LG refrigerators, because they were too small to handle the heat build up the ice maker and size capacity of the refrigerator. REALLY? If LG knew about this being a problem, why didn’t the company do anything to fix it? Also, why did Home Depot continue to stock and sell a defective product? Anyway, the compressor was supposed to be covered under warranty, so at least I wouldn’t have to pay for that part. The part was order while the technician was their and was to return to put the part in when it arrived. Well, I NEVER RECEIVED THE PART! LG is blaming the repair company for not ordering the part, which they did, I was right there, it was never shipped, and when I called directly, they won’t ship to me because “I am not AUTHORIZED”. SO I HAVE BEEN WAITING IN LIMBO FOR OVER TWO MONTHS FOR A MISSING PART, FOR A BASICALLY BRAND NEW REFRIGERATOR THAT I PAID OVER $3000 FOR THAT LG REFUSES TO HONOR THE WARRANTY FOR! DO NOT BUY ANY LG APPLIANCES!!!! THEY HAVE THE WORST CUSTOMER SERVICE, THEY LIE TO YOU, RIGHT ON THE PHONE!!! THEY DON’T STAND BEHIND THEIR PRODUCTS, AND CONTINUE TO SELL PRODUCTS THAT THEY KNOW ARE DEFECTIVE!!!!!
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Review
#1115766 Review #1115766 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Warranty is a joke
Reason of review
Warranty issue
Loss
$3200
Preferred solution
Full refund

Lg Electronics - Worst appliance ever made

1.0
Details
Bought 3000 dollar refridgerator broken 90 percent of the time had repair man here sev eral times still broken never again lg
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Review
#1113878 Review #1113878 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality

Lowes - Problems with LG french door refrigerator

I purchased an LG french door refrigerator about 1 1/2 ago. Recently we experienced the power loss for 5 days in my area in florida. The compressor went bad beyond repair and the tech said is a very common problem with the LG refrigerators, They boast about the ten years warranty in the compressor but they compressors dont live up to the standard. I have a whirpool refrigerator and went to so many storms and power failures and still running good. This fancy LG expensive with a lots of features is a fake product. Strongly advice Lowes to eliminate this product from your line of articles you sell in the store because is giving you a bad name. I called LG and they said they could no longer cover service of call or repairs because 1 year has already expired. Never crossed my mind that LG could sell such a bad quality product.
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2 comments
Anonymous
#1374559

I really don't understand why people would buy a cheap Korean made appliance and complain because it is cheap. Oh wait!

All the cheap a55 consumers drove all the good appliance manufacturers into bankruptcy!

And now they expect the cheap Korean appliances they buy to be as good as the old US made ones were! Sorry, they are loooong gone now because of cheap consumers like you.

Anonymous
#1374450

So... How is this a bad review for Lowe's and not LG? You should have bought the very reasonably price Lowe's Protection Plan.

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Review
#1108000 Review #1108000 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Didnt get answer from store in deltona florida
Reason of review
Damaged or defective
Loss
$1375
Preferred solution
Full refund