Product: Lg Electronics Refrigerator Clear all filters (159 of 159 reviews match)
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Lg Electronics - I bought a refrigerator May, 2019. Repairs to the icemaker have been attempted 5 times. Do not buy this product

The icemaker worked for one month. LG has outsourced the repairs to Sears - A&E. A&E have been to our house 4 times, replacing the valve, hose, and icemaker, or declaring that it was not fixable. Nonetheless, LG is sending a fifth technician to repair the icemaker. I feel as though I'm in some sort of alternate universe, endless loop and unable to get my refrigerator declared "unrepairable".
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Review
#1664173 Review #1664173 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality
Loss
$2065
Preferred solution
Full refund
1.0
Details
I purchased my new refrigerator from Sears four years ago. First of all I purchased Kenmore, not knowing it was LG!!! The ice maker did not produce ice. For 2 1/2 years they would come to repair for it to only last approx. 6 months before breaking down again. After the...
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Review
#1650379 Review #1650379 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Pros
  • Beautiful designs
Cons
  • Do not work
  • Major useful feature of item now permanently disabled
  • Lack of customer service
Reason of review
Damaged or defective
Loss
$2300
Preferred solution
Replace the refrigerator
Featured
1.0
Details
Have tried reaching out to LG on multiple occasions. Between our electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most...
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1 comment
Anonymous
#1762527

$10,000 means nothing to a giant multinational corporation like Lucky Goldstar. It's less than one second's worth of production at some far east factory. To us, it's our hard earned money ; to them, just another fish in the sea.

Review
#1637659 Review #1637659 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
1.0
Details
My 2+ yr old French Door frig went out on June 23. Called Sears (A&E) for service and they came out on June 26. It needed new compressor and other parts. The appointment to repair it was scheduled for July 9. I had to rent a refrigerator that week because I could not...
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Review
#1596397 Review #1596397 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
Loss
$500
Preferred solution
FIX MY REFRIGERATOR AND PAY FOR LOSS OF FOOD -- AND RENTAL OF FRIG
1.0
Details
LG fridge stopped working. LG said the would have tech come out today between 8 and 5. Around 2:30 I called LG to get an update. The said the work order was cancelled w/o reason. They assured me they would escalate the problem and have a resolve within 30 minutes. I...
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Review
#1591081 Review #1591081 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
2.8
Details
Refrigerator and freezer no longer cooling.. Just noticed this afternoon
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1 comment
Anonymous
#1720468

Our refrigerator failed and was repaired. It failed again and we called for service.

The tech scheduled two appointments and failed to call and show up for either of them. We finally spoke with a supervisor who made a third appointment with the same guy for another week later. I asked for the tech's contact info as well as the supervisor I spoke to, and also his supervisor's contact info. He refused to give me any direct contact information.

This is terrible service on a terrible product!

Never again!! I'm going back to GE!!

Review
#1590224 Review #1590224 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality
1.1
Details
Our refrigerator failed and was repaired. It failed again and we called for service. The tech scheduled two appointments and failed to call and show up for either of them. We finally spoke with a supervisor who made a third appointment with the same guy for another...
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1 comment
Anonymous
#1731512

Mine too after only 3 months! Turned out it was allegedly a manufacturing defect, all the freon had leaked out if it.

I lost over 200.00 worth of food because the technician couldn't come out until 5 days later. I had to give food away instead of letting it spoil. Even when the tech did come out, I still had to edit an additional 2 days to get the part in. I had purchased the extended warranty too!!!

I wrote a letter of complaint to see if I would he refunded the cost of food. I also spoke with 3 different customer service reps, twice I was told yes I would be reimbursed & 1 told me flat out NO.

7 mos. later, still no response or reimbursement!

Review
#1589946 Review #1589946 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.0
Details
I purchased an LG refrigerator from Sears in 2011 and exactly 13 months later it stopped cooling.I contacted Sears and was told that it was out of warrenty by 1 month and there was nothing to be done.That's what you get for purchasing an LG I was told.I'm 70 years old...
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Review
#1583619 Review #1583619 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
Loss
$1250
Preferred solution
Let the company propose a solution

Lg Electronics in Edgewater, New Jersey - Worst quality : LG Refrigerator

1.0
Details
My LG refrigerator is not working in less than 2 tears due to its compressor failure. Called LG customer service and reported this issue, and was told the technician would come to fix it. After replacement of the compressor and the main board, the unit still not working
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Review
#1575984 Review #1575984 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Big mistake to buy lg refrigerator
Reason of review
Work Experience or Job Application
Loss
$1800
Preferred solution
Full refund

Contact Lg Electronics Customer Service

Mailing Address:
LG Electronics
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

Lg Electronics Reviews

  1. 212 reviews
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  4. 6 reviews
  5. 1 review
Lg Electronics reviews
The refrigerator I have is an LG Four door. Two on top, one drawer in the middle and the bottom part is the freezer. I did take pictures of items in the refrigerator top, bottom. The middle was soda in cans and other items which I didn't mind getting hot. But that is...
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Review
#1575570 Review #1575570 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality
Loss
$4320
Preferred solution
Full refund